Joshua Kelley
North Pole,AK
Summary
Experienced shop foreman adept at supervising operations and mentoring technicians. Successfully implemented process improvements that reduced repair turnaround times while maintaining high customer satisfaction through effective communication.
Overview
2026
2026
years of professional experience
Work History
Mechanic
Self-Employed
2003 - Current
- Diagnosed and repaired complex mechanical issues in diverse vehicle models.
- Performed routine maintenance, ensuring optimal vehicle performance and safety compliance.
- Utilized advanced diagnostic tools to identify malfunctions efficiently.
- Developed strong customer relationships through effective communication and personalized service.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Shop Forman
Kia Motors
1998 - 2003
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices in automotive repair and maintenance.
- Implemented process improvements that reduced turnaround times for vehicle repairs and services.
- Managed inventory levels, ensuring timely availability of parts and supplies for optimal operations.
- Coordinated scheduling of service appointments to maximize technician productivity and customer satisfaction.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Directed daily operations of team of 7 technicians and 3 Service advisors.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
Water Loss Technician
Service Master
1996 - 1998
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Removed Damaged material.
- Used equipment to dry out structure damage and repaired.
- Efficient use of adequate equipment that was needed for repairs.
Education
Certificate - Manufacturing of Vehicles And Diagnostic Testing
KIA University
Irvine, CAGED -
North Pole High School
North Pole, AK01-1991
Skills
- Heavy equipment repair
- Mechanical systems
- Diagnostics
- Auto and engine repair
- Welding and fabrication
- Heavy equipment operation
- Skid steer operation
- Loader operation
- Backhoe operation
- General labor
- Bulldozer operation
- Materials transportation
- Maintenance and repairs
- Customer Service Skills
- Documentation of Services provided
Timeline
Mechanic
Self-Employed
2003 - Current
Shop Forman
Kia Motors
1998 - 2003
Water Loss Technician
Service Master
1996 - 1998
Certificate - Manufacturing of Vehicles And Diagnostic Testing
KIA University
GED -
North Pole High School