Joshua Kelly
Centerburg,OH
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
3
3
years of professional experience
Work History
Sales Associate
Ace Hardware
Sunbury, OH
06.2024 - Current
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing of measurements of various hardware merchandise and equipment.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
Front End Sales Associate
Lowes Home Improvment
Mt. Vernon, OH
07.2021 - 03.2024
- Greeted customers with a friendly and professional demeanor.
- Maintained an up-to-date knowledge of product information, sales techniques, and promotions.
- Assisted customers in selecting merchandise based on their needs.
- Provided excellent customer service by responding to inquiries promptly and accurately.
- Operated cash register to process payments from customers.
- Performed daily opening and closing procedures at the store.
- Maintained cleanliness of the store including dusting, vacuuming, mopping.
- Processed returns and exchanges efficiently and courteously.
- Answered phone calls regarding product availability, pricing, delivery times.
- Participated in team meetings to discuss strategies for improving sales performance.
- Processed orders quickly and accurately according to customer specifications.
- Managed smooth flow of customers at fast-paced checkout by checking carts, assisting with bulky items and processing accurate orders.
- Handled problems such as incorrect prices and missing tags independently.
- Collaborated with customer service team to resolve advanced concerns.
- Boosted interest in loyalty programs and company credit cards by skillfully promoting applications.
- Focused attention on customers to help each feel welcomed and fully served.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
High School Diploma -
Newark High School
Newark, OH05-2021
Some College (No Degree) - Business Administration
Mt. Vernon Nazarene University
Mount Vernon, OHSkills
- Payment Processing
- Product Sales
- Customer Needs Assessment
- Cash Register Operation
- Product Recommendations
- Outgoing Personality
- Teamwork and Collaboration
- Conflict Resolution
Accomplishments
- ACE Hardware Contribution to Excellence award. This was the first Contribution to Excellence award given out to our store.
Timeline
Sales Associate
Ace Hardware
06.2024 - Current
Front End Sales Associate
Lowes Home Improvment
07.2021 - 03.2024
High School Diploma -
Newark High School
Some College (No Degree) - Business Administration
Mt. Vernon Nazarene University