Joshua Kerwood
Melbourne,FL
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 23 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
23
23
years of professional experience
Work History
Restaurant Manager
River Rocks Restaurant
07.2007 - 09.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
Server, Bartender, Manager
Chowders Seafood Grill
11.2000 - 07.2007
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree - Business Management
Eastern Florida State College
Cocoa, FLHigh School Diploma -
Rockledge Senior High School
Rockledge, FL05.2001
Skills
- Food Service Background
- Labor and Food Cost Control
- Kitchen Equipment Operation
- Hiring and Training
- Food Plating and Presentation
- Full Service Restaurant Background
- Food Preparation and Safety
- Menu Planning
- Shift Management
- Purchasing and Cost Control
- Staff Scheduling
- Training and Development
- Staff Supervision
- Billing and Payment Processing
- Safe Food Handling Practices
- P&L Responsibility
- Payroll Submission
- Cook Foods
- Maintain Food Safety
- Staffing and Sales Reporting
- Profit and Loss Reporting
Manager Safe Staff Certified
Safe Staff Certified expires 2026
Timeline
Restaurant Manager
River Rocks Restaurant
07.2007 - 09.2023
Server, Bartender, Manager
Chowders Seafood Grill
11.2000 - 07.2007
No Degree - Business Management
Eastern Florida State College
High School Diploma -
Rockledge Senior High School
Similar Profiles
Roger PattersonRoger Patterson
Lead Bartender at River Rocks RestaurantLead Bartender at River Rocks Restaurant
Qushawn MightyQushawn Mighty
Dishwasher at River Rocks Dining & drinks docksdieDishwasher at River Rocks Dining & drinks docksdie
Douglas AuringerDouglas Auringer
Bartender/Server at High Rocks Restaurant & LoungeBartender/Server at High Rocks Restaurant & Lounge