Joshua Kidd
Charleston,WV
Summary
Resourceful Certified Shift Manager known for high productivity and efficient task completion. Specialize in team leadership, inventory management, and customer service excellence, Excelling in communication, problem-solving, and adaptability to ensure smooth operations and positive outcomes in fast-paced environments, Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Certified Shift Manager
Mcdonald's Coalfield mac II, LLC
CHARLESTON, West Virginia
10.2023 - Current
- Supervised and trained staff on customer service protocols, cash handling policies, and safety procedures.
- Performed daily inspections of equipment ensuring proper functioning at all times.
- Delegated tasks to team members to ensure optimal workflow during each shift.
- Assisted customers with inquiries regarding product availability or order status updates.
- Responded promptly to any emergency situations that arose during the shift.
- Enforced all health and safety regulations within the workplace environment.
- Resolved customer complaints in a professional manner while maintaining company standards.
- Provided feedback on job performance as well as coaching opportunities when necessary.
- Provided training for new employees on company policies and procedures.
- Inspected merchandise prior to stocking shelves or displaying items in accordance with company standards.
- Established effective communication channels between management and staff members.
- Adhered to all applicable laws regarding employment practices within the state or region.
- Developed strategies to increase operational efficiency and reduce costs.
- Monitored employee attendance, timekeeping, and breaks throughout the shift.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Cross-trained in every store role to maximize operational knowledge.
- Directed employees through daily routines.
- Helped employees accomplish tasks during peak periods.
- Set up and adjusted machines and equipment to produce pre-determined results.
Host/Busser
Tidewater Grille
East Charleston, West Virginia
06.2022 - 09.2022
- Managed incoming calls during busy shifts.
- Inspected dining areas for any damages or defects.
- Contributed to team efforts by accomplishing related tasks as needed.
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Served as point-of-contact for resolving guest complaints or special requests.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Took reservations over phone and in person.
- Resolved conflicts between customers when necessary.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Built positive relationships with other front-of-house and kitchen staff.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided quick and efficient clearing of tables between courses.
- Took initiative to help others whenever necessary.
- Maintained a friendly attitude towards customers at all times.
- Cleared tables to maintain high turnover rate and minimize wait times.
Education
High School Diploma -
Capital High School
Charleston, WV05-2023
Skills
- Franchise operations
- Management experience
- Policy Enforcement
- Safe Food Handling
- Training and coaching
- Team Management
- Employee engagement
- Natural leadership skills
- Team Development
- Cash Handling
- Delegating Work
- Energetic and Enthusiastic
- Decision-Making
- Payment Processing
- Inventory controls
- Opening and closing procedures
- Handling Customer Complaints
- Personal service experience
Affiliations
- Fitness
- Outdoors
- Gaming
- Personal Research
Closing Comments
- There are multiple things that I may feel that I am good at, but there is definitely areas that need improving. Including, Organization, Energy Levels on Emotional Lows, and Focusing on the main goal not just the short term goals. With Poca Valley Bank I wish to improve on all of those things and continue to the next chapter of my life, no matter the sacrifice it may come with.
Timeline
Certified Shift Manager
Mcdonald's Coalfield mac II, LLC
10.2023 - Current
Host/Busser
Tidewater Grille
06.2022 - 09.2022
High School Diploma -
Capital High School
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