Joshua Kiefer
St. Clair Shores
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Pool and Spa industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Seasoned Customer Associate with two years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Diligent customer service brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relief Operator
Tranznav Inc.
05.2023 - 12.2023
- Collaborated with team members to troubleshoot and resolve complex operational issues, minimizing disruptions to production schedules.
- Supported continuous improvement initiatives by recommending changes in procedures or equipment based on data analysis and observation.
- Assisted in training new relief operators, sharing valuable knowledge and best practices for efficient operations.
- Coordinated closely with other departments such as maintenance and quality control to address any concerns or opportunities for improvement.
- Adhered strictly to company policies, procedures, and guidelines while conducting day-to-day operational tasks, reinforcing a culture of accountability and professionalism.
- Provided on-the-job training to newly hired workers and team members.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Efficiently managed time to make sure people had the materials required, and the proper amount of time for a break.
Plastic Injection Molding Machine Operator
Tranznav Inc.
02.2023 - 01.2024
- Contributed to a safe work environment by strictly adhering to safety protocols and procedures within the workstation area.
- Minimized defects in finished products through close attention to detail during the molding process and prompt identification of potential issues.
- Adapted quickly to new technologies introduced into the workplace, demonstrating proficiency in utilizing these tools for enhanced job performance.
Processing
Viviano Flower Shop
11.2021 - 02.2023
- Prepared, boxed, outgoing shipments.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Supported team members in their tasks, contributing to overall team success.
- Unloaded shipments, prepare product for use.
Lawn Service/Snow Removal
Self Employed
04.2014 - 09.2022
- Collected waste in approved disposal bags and sealed with correct procedures.
- Utilized personal protective equipment during building demolition and asbestos removal.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Calculated materials and labor required to complete jobs on-schedule and prepared estimates.
- Operated lawn and snow equipment on daily basis.
Stock/Customer Service Associate
Shores Pool And Spa
06.2020 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered basic technical support for clients on wide range of company products.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Recommended products to customers, thoroughly explaining details.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
High School Diploma -
Lake Shore High School
Saint Clair Shores, MI06.2021
Skills
- Scheduling
- Product Knowledge
- Cleaning
- Shipping and Receiving
- Invoicing
- Sales
- Inbound and Outbound Calling
- Client Needs Assessment
- Store Merchandising
- Visual Displays
Cross Country, Track and Field, Archery
I ran cross country starting in middle school. We trained five days a weeks after school as well as having meets during the week and the weekends.
My second year I became captain. I lead all the warm up exercises and made sure my teammates followed the proper techniques.
I was in archery for 2 years and didn't have any experience in the sport but I was patient and learned the form and how to work on the bow, I also leaned how to fix simple issues wrong with the bow. My first year the coaches put me in the top four of the group.
I was on Track and Field for two years. I became captain the first year during middle school. During our meets the high school high coach showed interest in my abilities to perform almost all the events and my leadership skills. I started training with the high school early. My two main events were the 800 meter run and long jump. I excelled at these two events and lead my team in points every meet.
Certification
CTE Award
OSHA Certificate
Professional References
- Laura Caporuscio #586-771-8222
- Chris Mazzola #586-839-9553
- Heddy Shrive #586-415-9325
- Glenn Coss #586-596-9633
- Tranznav #586-744-8004
Personal References
- Christopher Loria #586-225-0952
- Carolyn Johnson #724-231-2139
- Gabriella Stork #586-202-3349
- Kimberly Bringard #586-823-9711
Timeline
Relief Operator
Tranznav Inc.
05.2023 - 12.2023
Plastic Injection Molding Machine Operator
Tranznav Inc.
02.2023 - 01.2024
Processing
Viviano Flower Shop
11.2021 - 02.2023
Stock/Customer Service Associate
Shores Pool And Spa
06.2020 - 09.2022
Lawn Service/Snow Removal
Self Employed
04.2014 - 09.2022
High School Diploma -
Lake Shore High School
CTE Award
OSHA Certificate
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