Joshua Kim
Chino,CA
Summary
Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote company loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Starbucks
05.2023 - Current
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Create schedules on a weekly basis for the entire team
- Create goals tangible for team to achieve that also comes in line with our quarterly targets
- cash audits
- cleanliness audits
- store operation audits
- met quarterly targets and metrics
- cultivated collaboration with other leaders
- drafted performance based documents for team
Shift Supervisor
Starbucks
10.2021 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Cash management
- Inventory management
- cleanliness management
- Created and implemented strategies for improving operational efficiency and accuracy.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Monitored daily and weekly key performance indicators to maintain on-track status.
Barista
Starbucks
05.2019 - 10.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Barista
Disneyland Resort
05.2018 - 05.2019
- Controlled line and crowd with quick, efficient service.
- Created the Disney experience for all guests in the park
- Maintained cleanliness daily during operations
- Would work in various different positions such as cash register, making drinks, stocking for the team, and would also clean daily
- Would adhere to supervisor and manager direction to elevate daily operations
Sales Associate
Office Depot Inc
04.2017 - 05.2018
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Fix customers computers or any technology related item via work orders
- Work in the printing department to get customers various paper related projects
Busser
Wang Cho Korean BBQ
02.2017 - 04.2018
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- changed grills often to create a great kbbq experience
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Reset and cleaned tables quickly to prepare for new customers.
- Arranged tables and chairs for special occasions and events.
Education
No Degree - Music Technology
Citrus College
Glendora, CAHigh School Diploma -
Ruben S. Ayala High School
Chino Hills05-2016
Skills
- Stock management
- Customer relations
- Problem-solving
- Workforce management
- Team building and leadership
- Customer service and engagement
- Customer service management
- Loss prevention
- Human resource policies
- Sales growth
- Customer service
- Business development and planning
- Operations
- Microsoft Office Suite
- Staff management
- Hiring and training
- Records management
- Store organization
- Store operations
- Cash auditing
- Team management
- Systems and software expertise
- Regulatory compliance
- Retail operations
- Strategic planning
- Time management
- Customer experienceaa
Timeline
Assistant Store Manager
Starbucks
05.2023 - Current
Shift Supervisor
Starbucks
10.2021 - 05.2023
Barista
Starbucks
05.2019 - 10.2021
Barista
Disneyland Resort
05.2018 - 05.2019
Sales Associate
Office Depot Inc
04.2017 - 05.2018
Busser
Wang Cho Korean BBQ
02.2017 - 04.2018
No Degree - Music Technology
Citrus College
High School Diploma -
Ruben S. Ayala High School