Joshua Kim
Auto Body Shop Manager
Hackensack,NJ
Summary
Experienced operations and sales manager with a strong background in auto body shop management, staff leadership, insurance claims, estimating, sales, and customer service, as well as inside and outside sales, wholesale account management, international sourcing, trade show sales, and warehouse operations within the fashion jewelry industry. Proven ability to oversee high-volume operations, coordinate with insurance adjusters and overseas manufacturers, manage workflow efficiency, ensure regulatory compliance, and maintain high standards of quality and customer satisfaction. Adept at building customer relationships, traveling domestically and internationally, managing order fulfillment, and supporting end-to-end sales, logistics, and operational processes.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Auto Body Shop Manager
TK Auto Body Inc. Dba Hi Line Auto Body
01.2024 - Current
- Manage day-to-day operations of a busy auto body repair shop, overseeing technicians, painters, estimators, and front-office staff
- Handle walk-in customers, generate repair sales, and convert estimates into approved repair jobs
- Write accurate repair estimates and supplements using CCC, Mitchell, and Audatex
- Coordinate repair estimates and supplements with insurance companies and adjusters to ensure accurate approvals and timely payments
- Create new auto insurance claims on behalf of customers and guide them through the claims process
- Review police reports to determine involved parties, insurance coverage, and fault/liability
- Ensure all insurance claim payments are received, properly documented, and posted
- Monitor repair progress to meet deadlines while maintaining high quality and safety standards
- Perform quality control checks and final inspections prior to vehicle delivery
- Handle customer consultations, provide repair updates, and resolve concerns to maintain strong customer satisfaction and retention
- Implement workflow improvements that reduced cycle time and increased shop productivity
- Oversee parts ordering, inventory management, and vendor relationships
- Coordinate repairs and communication with dealerships and service departments
- Manage billing, budgeting, and cost control, ensuring all shop bills are current and accurate
- Ensure full compliance with OSHA regulations, shop safety procedures, and environmental guidelines
Auto Body Shop Manager
Columbia Auto Body
10.2022 - 01.2024
- Manage day-to-day operations of a busy auto body repair shop, overseeing technicians, painters, estimators, and front-office staff
- Handle walk-in customers, generate repair sales, and convert estimates into approved repair jobs
- Write accurate repair estimates and supplements using CCC, Mitchell, and Audatex
- Coordinate repair estimates and supplements with insurance companies and adjusters to ensure accurate approvals and timely payments
- Create new auto insurance claims on behalf of customers and guide them through the claims process
- Review police reports to determine involved parties, insurance coverage, and fault/liability
- Ensure all insurance claim payments are received, properly documented, and posted
- Monitor repair progress to meet deadlines while maintaining high quality and safety standards
- Perform quality control checks and final inspections prior to vehicle delivery
- Handle customer consultations, provide repair updates, and resolve concerns to maintain strong customer satisfaction and retention
- Implement workflow improvements that reduced cycle time and increased shop productivity
- Oversee parts ordering, inventory management, and vendor relationships
- Coordinate repairs and communication with dealerships and service departments
- Manage billing, budgeting, and cost control, ensuring all shop bills are current and accurate
- Ensure full compliance with OSHA regulations, shop safety procedures, and environmental guidelines
Sales Representative Assistant Manager
Venus Accessory Corp.
01.2016 - 01.2020
- Supported sales management by handling inside and outside sales for fashion jewelry products
- Traveled domestically and internationally to meet clients and expand wholesale accounts
- Sold fashion jewelry directly to wholesalers and distributors, building long-term business relationships
- Represented the company at major trade shows and industry events, including IFJAG and ASD, generating new leads and orders
- Coordinated with manufacturers in China regarding production timelines, product specifications, and pricing
- Participated in research and development, assisting with new product designs and market trends
- Managed customer inquiries, pricing, order placement, and post-sale support
- Collaborated with internal teams to ensure timely production, import, and delivery of merchandise
Warehouse Supervisor
De Novo Imports
01.2015 - 01.2016
- Supervised daily warehouse operations, including receiving, picking, packing, and shipping
- Managed order fulfillment for wholesale customers, ensuring accuracy and on-time delivery
- Oversaw inventory levels and coordinated restocking with sales and purchasing teams
- Worked closely with sales staff to prioritize urgent and high-volume orders
- Coordinated domestic and international shipping and logistics, including import-related documentation
- Implemented workflow improvements to increase efficiency and reduce shipping errors
- Trained and supervised warehouse staff to maintain productivity and safety standards
Education
High School Diploma -
Rutherford High School
Rutherford, NJSkills
- Auto Body Shop & Warehouse Operations
- Staff Management, Scheduling & Supervision
- Insurance Claims, Adjuster Relations & Billing
- Auto Body Estimating (CCC, Mitchell, Audatex)
- Inside & Outside Sales / Walk-In Sales
- Wholesale Account & Customer Relationship Management
- Trade Show Sales (IFJAG, ASD)
- Domestic & International Travel
- Manufacturer Coordination & Product Development (China)
- Import, Supply Chain & Inventory Management
- Parts Ordering, Order Fulfillment & Shipping
- Quality Control, Workflow Optimization & Cost Control
- OSHA, Safety & Regulatory Compliance
Timeline
Auto Body Shop Manager
TK Auto Body Inc. Dba Hi Line Auto Body
01.2024 - Current
Auto Body Shop Manager
Columbia Auto Body
10.2022 - 01.2024
Sales Representative Assistant Manager
Venus Accessory Corp.
01.2016 - 01.2020
Warehouse Supervisor
De Novo Imports
01.2015 - 01.2016
High School Diploma -
Rutherford High School