Joshua Kime

Office Manager (2022- Current)

• Reconcile money sheet.
• Input all wine club information into computer system.
• Expense reports for company credit card transactions.
• Order office supplies, uniforms, marketing items as needed
• Track health and safety certifications for team members.
• Placing kitchen orders when needed.
• Invoicing and statement reconciliation.
• Onboarding and Offboarding of employees.
• Support team members by helping with any payroll, policy, or benefits questions.

Tasting Room Attendant (2021-2022)

• Assist guests with wine and retail sales.
• Conduct tastings for guests, providing brief discussion of wines and winemaking process.
• Effectively operate phones and computer system.
• Unpack and organize retail orders for tasting room.
• Inventory retail monthly.
• Offer information about Cooper's Hawk Wine Club to guests.

• Operated all day to day catering sales within restaurant.
• Canvassed businesses in area for potential catering clients.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Utilized salesforce to contact regular and potential clients.
• Organized and assigned orders to drivers, ensuring efficient delivery times for clients.
• Controlled food costs and managed inventory.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Monitored food inventory and supplies to prevent waste.

• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Assisted guests with ticket sales for all events in building, including Theatre, Dinner Theatre, special events, and concerts.
• Provided assistance with our group sales department, organizing seating for groups and inputting information into ticketing system.
• Informed guests of season ticket packages and input all season ticket information into system.
• Counted cash drawers, took deposits to bank as needed.