Joshua Kindred
Decatur,AL
Summary
Results-driven Customer Service Manager adept at maintaining high productivity and efficiency in task completion. Specialize in conflict resolution, team leadership, and customer satisfaction strategies. Excel in communication, problem-solving, and adaptability to meet and exceed customer service goals.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Kroger
Hartselle, AL
05.2018 - 01.2022
I was in charge of the entire front end of the store. I made their schedules, and i did bookkeeping, and also payroll.
Made sure everyone was trained efficiently to the best of my abilities.
Education
High School Diploma -
Lee High School
Huntsville, AL05-2008
Skills
- Service Delivery Optimization
- One Call Resolution
- Training and mentoring
- Information Security
- Account Management
- Project Management
- Schedule Coordination
- Complaint resolution
- Employee Scheduling
- Customer Service
- Decision-Making
- Work Prioritization
- Time Management
- Skilled multi-tasker
- Personnel training and development
- Focused on customer satisfaction
- Customer-focused
- Excellent time management skills
- Staff Training
- New Hire Training
- Training and coaching
- Team Building and Leadership
- Positive and Constructive Feedback
- Problem-Solving
- Staff Management
Accomplishments
I graduated with an Advanced Diploma in High School.
Languages
English
Professional
Timeline
Customer Service Manager
Kroger
05.2018 - 01.2022
High School Diploma -
Lee High School