Joshua Kindy

• Discovered root causes of problems to identify appropriate solutions.
• Analyzing 20,000 AD Groups to find inefficiencies
• Writing various PowerShell scripts to interact with active directory
• Wrote RBAC Templates for New Users
• Collaborating with multiple teams to improve onboarding process for new hires
• Automating various tasks using PowerShell, python, and power automate.
• Created Access Databases

• This section is dedicated to projects in my home lab
• Cisco Routers/switches/access points in Packet Tracer, Studying for CCNA
• VMWare virtual box Linux instances
• AWS and Azure Virtual Machines
• Virtual Windows Server 2016 - DNS DHCP
• Python projects like Pinging all 4 Billion IPv4 addresses
• Try Hack Me and Hack the box

• Azure Active Directory Admin
• DUO MFA Admin
• VMware Horizon Troubleshooting
• Various software and hardware troubleshooting
• Cisco Finesse/Jabber Troubleshooting
• Office 365 Admin
• Resolved Up to 40 Tickets per Day

• Familiar with HIPAA and Epic Software
• Familiar with SCCM, Intune, intelligent Hub and Endpoint manager
• Assisted with Exchange migration to O365 of 40,000 accounts
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.

Trained Service desk agents to handle many different aspects of IT Support including active directory, Citrix, IAM and much more
Monitored KPI's to keep the team on track
Worked Directly with the client to fulfill their needs

SME-level knowledge of various topics.
Led the team in creating, modifying, and deleting knowledge articles
Used many different tools including Service-Now, Citrix, Active Directory, Oracle JD Edwards, ISIM/ITIM and much more

Awarded for Top Customer Service Award
Used Salesforce, Azure, Active Directory, and much more
Troubleshooting software, hardware, and web apps

Created and maintained a Database in MS Access to track Labor, Materials and equipment expenses.

Created MS Project Timelines for small and large projects

Automated many Reports previously done manually.

Integrated payroll software (Sage) with an MS access database