Destiny King
Denton,TX
Summary
Accomplished and creative executive professional, possessing multifaceted experience and a proven ability to revitalize organizations; Well-versed in coordinating schedules/exemplifying customer service; Expert in coordinating schedules and managing correspondence; Compassionate with clients
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Carenet
San Antonio, TX
12.2022 - 06.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Followed up with patients regarding upcoming appointments.
- Managed incoming calls to schedule appointments and answer questions.
- Created new accounts and updated existing accounts with most current details.
- Set and confirmed customer appointments.
Medical Assistant/Phlebotomist
City Doc Urgent Care
Dallas, TX
01.2022 - 12.2022
- Assisted providers with medical procedures, performed phlebotomy, provided wound care treatment, escorted patients to exam rooms, recorded patient vital signs, answered a high volume of phone calls
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Medical Assistant/Phlebotomist
Little Spurs Pediatric Urgent Care
Dallas, TX
05.2020 - 01.2022
- Triaged and obtained patients' vital signs, prepared patients for medical treatment, performed lab tests, supported patients during examinations and procedures
- Collected samples from patients for laboratory testing purposes.
- Administered injections, medications and treatments as directed by the physician.
Medical Assistant/Phlebotomist
Baptist Memorial Hospital
Columbus, MS
01.2019 - 05.2020
- Monitored and recorded patients' vital signs, assisted nurses and physicians with patient treatment and care
- Organized patient charts before each day's clinic sessions began.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Chat Agent/Customer Service Representative
Concentrix
Remote
10.2017 - 01.2019
- Opened and maintained customer accounts, resolved product or service problems
- Answered customer questions accurately and promptly.
- Developed an understanding of customers' needs by asking probing questions.
- Utilized software programs such as Zendesk Chat for responding to customers' queries.
Designated Hitter
Walgreens
Columbus, MS
01.2016 - 03.2017
- Communicated with patients, counted and labeled prescriptions, provided customer service
- Provided excellent customer service by helping customers locate items they were looking for.
Sales Associate
Footaction
Tupelo, MS
01.2015 - 01.2016
- Organized racks and shelves, maintained merchandise
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Upsold additional items based on customer interests and needs.
Education
Skills
- Proficient in Microsoft Products
- Strategic Planning
- Data Entry/Record Keeping
- Problem-Solving
- Vital Signs
- Cardiopulmonary Resuscitation (CPR)
- Exceptional Customer Service
- Administrative Support
- Time Management
- Ability to multitask
- Medical Terminology
- Injections
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Entry
- Problem-solving abilities
Timeline
Customer Service Representative
Carenet
12.2022 - 06.2024
Medical Assistant/Phlebotomist
City Doc Urgent Care
01.2022 - 12.2022
Medical Assistant/Phlebotomist
Little Spurs Pediatric Urgent Care
05.2020 - 01.2022
Medical Assistant/Phlebotomist
Baptist Memorial Hospital
01.2019 - 05.2020
Chat Agent/Customer Service Representative
Concentrix
10.2017 - 01.2019
Designated Hitter
Walgreens
01.2016 - 03.2017
Sales Associate
Footaction
01.2015 - 01.2016