Joshua King

Sales Floor Associate / Dock Associate & Customer Service Experience

Amazon Fresh

06.2022 - Current

Unloaded freight from multiple daily truck deliveries and efficiently broke down pallets that could range from anywhere from 5-15, including frozen and dry goods , to maintain smooth store operations.
Organized and stocked shelves daily to ensure accurate inventory levels and attractive product displays.
Worked with team members to prioritize high-volume shipments and meet tight stocking deadlines.
Monitored inventory rotation (FIFO) and ensured proper storage of frozen and perishable goods to maintain food safety standards.
Collaborated with the team to meet deadlines.
Adapted quickly to fast-paced environments during peak sales events, ensuring shelves remained stocked and customers received timely assistance.
Handled large customer volumes during promotional events and holidays, balancing customer service, returns, and restocking under tight deadlines.
Processed and managed returns and exchanges for Amazon shipments, including scanning, verifying, and restocking returned merchandise according to company and vendor protocols.
Maintained an organized returns area to streamline workflow and reduce processing times.
Demonstrated strong communication skills by resolving customer complaints quickly and maintaining customer satisfaction.
Developed strong product knowledge to address customer inquiries accurately and efficiently.
Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Surrounded items in cling film, padded blankets, and tape to protect from damage.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.