Joshua Kirsch
Whittier,California
Summary
Workforce management professional bringing comprehensive expertise in real-time analytics and resource optimization. Proven ability to enhance operational efficiency and support seamless team collaboration in dynamic environments. Recognized for flexibility and reliability in adapting to shifting priorities and delivering results. Skilled in data analysis, scheduling, and effective communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Workforce Real Time Analyst
OptumRx
12.2021 - Current
- Improved service level performance by identifying trends in real-time data and making necessary adjustments to workforce allocation.
- Reduced absenteeism rates through efficient management of time-off requests and proactive communication with employees.
- Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
- Optimized schedules, forecasts and other tools to present to management.
- Created a positive work environment that fostered team collaboration; prioritized staff morale through regular check-ins and transparent communication of expectations across all agents'' workflows.
Pharmacy Technician
OptumRx
04.2013 - 12.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Metal Forming Machine Operator
Craftech Metal Forming
02.2011 - 04.2013
- Aided engineering teams with custom part fabrication, utilizing specialized metal forming techniques as needed for specific projects.
- Assisted management with inventory control and ordering supplies as needed, ensuring minimal production disruptions due to material shortages.
- Maximized machine uptime by proactively identifying potential issues before they became critical, resulting in reduced maintenance costs.
- Achieved consistent product quality by following specifications, monitoring output, and making necessary adjustments during the production process.
Education
Mount San Jacinto College
San Jacinto, CASkills
- Scheduling optimization
- Forecasting accuracy
- Workforce management
- Service level agreements
- Quality control procedures
- HIPAA regulations
- Adherence to protocols
- Continuing education
- Drug utilization review
Certification
Certified Pharmacy Technician License
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Workforce Real Time Analyst
OptumRx
12.2021 - Current
Pharmacy Technician
OptumRx
04.2013 - 12.2021
Metal Forming Machine Operator
Craftech Metal Forming
02.2011 - 04.2013
Mount San Jacinto College