Joshua Klopf
Freeland,MI
Summary
A results-driven and customer-focused Senior Account Executive with a proven track record of exceeding sales targets and delivering exceptional service. With 4 years of remote experience in commercial sales, I have honed my skills in prospecting, lead qualification, and building lasting client relationships. Adept at leveraging innovative sales strategies and technologies to drive revenue growth.
Overview
22
22
years of professional experience
Work History
Senior Account Executive
Staples Business Advantage
Livonia, MI
01.2019 - Current
- Establish strong partnerships with existing high potential customer via regularly scheduled phone meetings, driving incremental sales growth, ensuring long-term relationships and customer retention
- Execute on short and long term strategic plans to grow sales, margin and membership program sales within an assigned book of business
- Leverage partnerships with various internal partners to drive growth and ensure customer satisfaction
- Use strategic selling skills to identify customer needs and develop a value-added proposition, proposal and pricing
- Oversees pricing
- Consistently meet activity goals and daily metrics
- Use Salesforce, tableau, excel, teams, and other tools to perform job.
- Identified customer needs by asking questions and advising on best solutions.
- Addressed customer questions and concerns regarding products and services.
- Reached out to accounts to measure customer satisfaction and increase revenue.
- Collaborated with cross-functional teams to drive successful product launches.
Bartender/Manager
Otherside Grill and Bar
Freeland, MI
01.2023 - Current
- Manage front of house staff
- Responsible for closing restarurant
- Prepare nightly deposits
- Prepare Keno deposits
- Prepared and served alcoholic and non-alcoholic beverages consistent with the restaurant's standard drink recipes and timing standards
- Recorded drink orders accurately and immediately receipt into the register system
- Accepted guest payments, processed credit card charges and made change (if applicable)
- Prepared garnishes for drinks and replenished snacks and appetizers for bar patrons
- Presented drink menus, made recommendations and answered questions regarding beverages
- Maintained cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas
- Received and served food orders to guests seated at the bar and surrounding area.
Merchandise Execution Associate
Home Depot
Northville, MI
01.2017 - 01.2019
- Perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience
- Execute merchandising strategies and ensure product is displayed correctly to drive sales and maximize inventory turns
- Work in teams with on-site supervision, and provide service to multiple departments in the store
- Execute approved general bay service, tasking, projects and resets safely, accurately and efficiently
- Build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers.
SERVER/TRAINER
Buddys Pizza
Novi, MI
01.2016 - 08.2022
- Perform opening and closing procedures throughout the restaurant
- Train new staff on guest service expectations and procedures
- Answer customer inquiries and resolve issues promptly
- Deliver exceptional and friendly service
- Accurately input guest orders to serve food and beverage that exceeds customer expectations
- Anticipate and address guests' service needs.
BuddysrestaurantOthersidePanera Bread Assistant General Manager, Training Specialist
Panera Bread
Woodhaven, MI
01.2015 - 01.2016
- Manage daily operations, including opening and closing of restaurant
- Controls day-to-day operations by scheduling labor
- Responsible for training all employees to ensure that new procedures are followed
- Manages a team of over 30 employees
- Ensures OSHA, local health and safety codes, and company safety and security policy are met
- Recruits, interviews, and hires team members, conducts performance appraisals, takes discipline action as well as motivates and trains employees
- Resolve customer complaints about food quality or service
- Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records
- Monitor actions of staff and customers to ensure that health and safety standards are met
- Maintain employee records.
General Manager
Freakin' Unbelievable Burgers, Spartan Pastibilities, LLC
Farmington Hills, MI
01.2012 - 01.2015
- Manages day-to-day operations for a full service restaurant and bar with projected annual sales of over $1.2 million
- Responsible for new restaurant chain construction, concepts, marketing, ideas, staff and branding
- Controls day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team
- Manages a team of over 30 employees, which includes Assistant Managers, front house staff, line cooks and hourly shift managers
- Provided strategic leadership and direction for current and future operational plans; sourced, selected and negotiated with vendors/suppliers
- Ensures OSHA, local health and safety codes, and company safety and security policy are met
- Responsible for managing profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Recruits, interviews, and hires team members, conducts performance appraisals, takes discipline action as well as motivates and trains employees
- Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages
- Resolve customer complaints about food quality or service
- Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records
- Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed
- Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
Account Clerk III
Bay County
Bay City, MI
01.2002 - 01.2013
- Responsible for accounts payable, bank reconciliations and preparation of full cycle financial statements on the Tyler MUNIS Software System
- Trained and developed new employees on problem solving techniques using the Tyler MUNIS Software System
- Possessed thorough knowledge of county wide and departmental budgeting, reporting procedures and procedures required for cash disbursement
- Compiled monthly statistical, financial and accounting tables pertaining to such matters as cash receipts, expenditures and profit and losses
- Worked directly with county vendors on a daily basis to reconciled vendor statements and unpaid invoices, liaised with department heads seeking information to correctly process invoices in a timely manner, prepared purchase requisitions verifying and balancing receipts and sending checks for payment to vendors
- Analyzed county financial grant data, prepared expense reports for state and federal grants, submitted grants to host agency and verified receivables.
Restaurant Manager, Bar Manager, Bartender
Harvey's Grill and Bar, Spartan Pastibilities
Bay City, Mi
01.2008 - 01.2012
- Prepared financial, marketing, and sales projections, analyses, estimates, and budgets for alcoholic beverage services
- Ensured weekly and annual sales and profit projections were met or exceeded
- Controlled purchases and inventory by adhering to budgets, analyzing costs, and negotiating with vendors
- Maintain low wastage levels through good stock management and rotation, accurate recording, training and active monitoring
- Conducted briefings and trainings to ensure staff had strong product knowledge and was able to up sell and deliver service to the standards required
- Managed the cellar and stock storage areas, ensured they were secure, neat and clean at all times
- Cut costs in all areas including labor, cost of goods, and operating expenses
- Entered weekly payroll and running analysis to determine areas of potential savings
- Prepared and served alcoholic and non-alcoholic beverages consistent with the restaurant's standard drink recipes and timing standards
- Recorded drink orders accurately and immediately receipt into the register system
- Accepted guest payments, processed credit card charges and made change (if applicable)
- Prepared garnishes for drinks and replenished snacks and appetizers for bar patrons
- Presented drink menus, made recommendations and answered questions regarding beverages
- Maintained cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas
- Received and served food orders to guests seated at the bar and surrounding area.
Education
High School Diploma -
Bay City Central High School
Bay City, MI06-1999
N/A - Business Management
CENTER - University Center
Skills
- Financial Report Interpretation
- Journal Entries
- Account Management
- Accounts Receivable
- Account management
- Sales
- Salesforce
- Tableau
- Bartending Expertise
- Complaint Handling
- Customer Engagement
- Suggestive Selling
- Basic Accounting
- Organizational Ability
- Service-Oriented Mindset
- Outgoing Personality
- Customer Service
- Outstanding Customer Service
Accomplishments
- Received Sales Excellence Award for 2021 and 2022
- Sales Excellence is awarded to the top two individuals who perform above quota for the year
- Quota attainment of 136.53 for 2022
- Miller Heiman Professional Selling Skills Certification
Timeline
Bartender/Manager
Otherside Grill and Bar
01.2023 - Current
Senior Account Executive
Staples Business Advantage
01.2019 - Current
Merchandise Execution Associate
Home Depot
01.2017 - 01.2019
SERVER/TRAINER
Buddys Pizza
01.2016 - 08.2022
BuddysrestaurantOthersidePanera Bread Assistant General Manager, Training Specialist
Panera Bread
01.2015 - 01.2016
General Manager
Freakin' Unbelievable Burgers, Spartan Pastibilities, LLC
01.2012 - 01.2015
Restaurant Manager, Bar Manager, Bartender
Harvey's Grill and Bar, Spartan Pastibilities
01.2008 - 01.2012
Account Clerk III
Bay County
01.2002 - 01.2013
High School Diploma -
Bay City Central High School
N/A - Business Management
CENTER - University Center
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