Joshua Klubben
Reno
Summary
Results driven Coffeehouse Leader with experience managing daily operations, leading and developing teams, and delivering exceptional customer experiences. Skilled in driving sales, maintaining quality and brand standards, and optimizing inventory, scheduling, and costs in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Champion
Starbucks
Reno, NV
07.2023 - Current
- Recruited 25+ Volunteers throughout District 2103 to package 50+ meals for families battling hunger in the Greater Northern Nevada area.
- Rallied fellow peers to build The Washoe County Canine Rehabilitation Center dog course and obstacle yard.
- Acting as a liaison between the Washoe County/Reno Community and The Starbucks Coffee Company.
- Q3 FY24 Led the “Month of Good” Event at Northern Nevada Food Bank
Store Manager
Starbucks
Reno, NV
10.2022 - Current
- Leads team to achieve operational excellence.
- Creating and implementing engaging activities for team to grow weekly sales and average ticket.
- Develops leaders by challenging capabilities and creating an environment for each individual to grow in their role.
- Ensures Coffeehouse is providing exceptional customer and partner experiences while maintaining company expectations and standards.
- Manages daily operations at Coffeehouse including scheduling, inventory, cash handling, and compliance.
- Enhancing customer service initiatives, leading to improved customer satisfaction and a high customer experience score.
- FY 24 Q2 District Facility Representative
Dual Store Manager
Starbucks
Reno, NV
06.2025 - 11.2025
- Grew weekly sales and average ticket at both Coffeehouse locations in FY25 Q3.
- Utilized primary Coffeehouse to train 5 partners to support second Coffeehouse assignment.
- Fostered consistent communication and collaboration between the two Coffeehouses.
- Ensured each location provided an exceptional customer experience and upheld the company mission, values, and culture.
Dual Store Manager
Starbucks
Reno, NV
06.2024 - 11.2024
- Closed Second Coffeehouse Location
- Ensured standards were met and sustained at each location.
- Utilized primary Coffeehouse to support second Coffeehouse with representing and maintaining the company mission and values.
- Analyzed sales data to identify trends, driving strategic initiatives for revenue growth and customer satisfaction.
Assistant Store Manager
Starbucks
Reno, NV
09.2021 - 10.2022
- Assisted in managing daily operations to enhance store efficiency and customer satisfaction.
- Trained and mentored new staff on operational procedures and company policies.
- Collaborated with team to implement promotional strategies, increasing revenue.
- Monitored inventory and ensured ordering standards as well as organizational standards were met.
- Conducted regular audits of sales data to ensure accurate reporting and compliance with standards.
Shift Supervisor
Starbucks
Reno , NV
08.2020 - 09.2021
- Created recognition cards to acknowledge partners' work in specific positions
- Supervised daily operations to ensure smooth workflow and optimal customer service.
- Taught strategies to baristas in each station to help the team achieve goals
- Maintained safe accuracy and dealt with store money/finances as needed
- Created a more comfortable environment for the partners and customers
- Managed inventory levels, ensuring product availability and reducing waste.
Barista Trainer
Starbucks
Minden , NV
07.2018 - 08.2020
- Worked on coaching partners on upholding Starbucks values
- Got to know each partner and how they learn so I could coach them effectively
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
Education
Some College (No Degree) - Emergency Medical Technology
Truckee Meadows Community College
Reno, NVHigh School Diploma -
Sierra Lutheran High School
Carson City, NV05.2020
Skills
- Quality assurance
- Excellent communication skills
- Organization and time management
- Creating a great work environment
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Compliance/Accountability Conversations
Accomplishments
- Season of Cheer Community Champion Q4 FY23 Region 14
- Season of Cheer Community Champion Q1 FY25 Region 14
- FY25 Q4: Coffeehouse achieved at least 15% more in revenue each week compared to the year prior
- FY24 Q4: Coffeehouse achieved at least 10% more in revenue each week compared to the year prior
- FY26 Fiscal Week 13: Achieved 42.2% more in sales compared to the year prior
Certification
Basic Life Support
Timeline
Dual Store Manager
Starbucks
06.2025 - 11.2025
Dual Store Manager
Starbucks
06.2024 - 11.2024
Community Champion
Starbucks
07.2023 - Current
Store Manager
Starbucks
10.2022 - Current
Assistant Store Manager
Starbucks
09.2021 - 10.2022
Shift Supervisor
Starbucks
08.2020 - 09.2021
Barista Trainer
Starbucks
07.2018 - 08.2020
High School Diploma -
Sierra Lutheran High School
Some College (No Degree) - Emergency Medical Technology
Truckee Meadows Community College