Joshua Kluska
Summary
IT management professional with over 10 years of experience in the manufacturing and warehousing industry. I have gained a large range of skills through designing and implementing systems, supporting business technology, diagnosing and resolving problems, and leading teams and projects. I am looking for a permanent role to leverage my knowledge and help a company achieve its' technology needs and goals.
Overview
10
10
years of professional experience
Work History
IT Manager
Lifeway Foods
11.2014 - Current
- Implemented and managed IT Help Desk Environment. Experience with Jira, Solarwinds, Zendesk.
- Utilized tickets to document all requests and resolutions providing support to 140 end users.
- Administration of core Microsoft environments including: Azure, Office 365, Entra ID.
- Maintained Active Directory and User Management life cycle, new hire and termination checklists.
- Helped maintain and support Networking Systems for 4 company locations including ISP, LAN, SD WAN, and VPN technologies.
- I installed and managed UNIFI wireless networks across all locations providing WIFI for all company needs.
- Built program to ensure full IT SOX compliance across company systems and worked with auditors each year to provide documentation requests and implement changes.
- Disaster recovery and Back Up of physical and virtual servers.
- Provided training and support to users for company's main ERP system Microsoft Dynamics NAV.
- Utilized an array of security software to meet companies Data Security goals. Mimecast, CyberArk, Baracuda, Sophos, Carbon Black,
- Implemented email security best practices as well as MFA account security for all users
- Assisted team in successful single sign on migration utilizing a Hybrid AD/Entra ID environment.
- Managed and supported all hardware devices including printers, laptops, desktops, cell phones, servers, switches.
- Configured and supported Barracuda and Sonicwall firewall devices for security management and to maintain secure VPN tunnels between company locations. Worked with ISP to upgrade infrastructure to SD wan.
- Designed and implemented a service desk system for both Quality Assurance and Customer Service departments to manage and support product complaints/issues.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Managed company domains/ DNS and Web Dev contractors to ensure company websites remain online and secure.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Utilized asset management tools like Action 1, Microsoft Intune, Configuration Manager, and JAMF Pro for Mac.
- Managed company IP phone infrastructure, door access, and security camera systems.
Education
(AS) - Computer Science, Network System Administration
Devry
Chicago, IL12.2014
Skills
- Office 365/ Azure/ Entra ID Administration
- Windows Servers
- Help desk management/ Technical Support
- IT asset management
- Problem-solving
- Network administration
- Technical troubleshooting
- Software implementation
- Information security
- Teamwork, communication, and collaboration
- ERP Implementation and Training
- IT compliance
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
IT Manager
Lifeway Foods
11.2014 - Current
(AS) - Computer Science, Network System Administration
Devry
Similar Profiles
Kylani MorelKylani Morel
Administrative Assistant at Lifeway Programs Inc.Administrative Assistant at Lifeway Programs Inc.
Kirsten ConnellyKirsten Connelly
Service Coordinator at Lifeway MobilityService Coordinator at Lifeway Mobility
Jonathon ReedJonathon Reed
Sales Associate at Lifeway Christian ResourcesSales Associate at Lifeway Christian Resources