Joshua Knapp
Farmington,NY
Summary
- Extensive experience in customer service while under high pressure environments.
- Proven ability in order management and teamwork, consistently enhancing guest experiences.
- Skilled in food safety and effective communication while ensuring smooth operations and providing for customers.
- Committed to delivering exceptional service and maintaining high standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Pizza Cook
Marks Pizzeria
05.2022 - 05.2024
- Completing orders over the phone while providing customer service to in store customers
- Learned and memorized menu items and specials to provide accurate, up-to-date information to kitchen staff
- Prepared raw materials for cooking by cutting vegetables and preparing dough
- Communicated effectively with staff to coordinate busy service periods
Server
P.F. Chang's Bistro
Victor, New York
06.2024 - 09.2025
- Provided exceptional and entertaining customer service to enhance guest dining experiences
- Performed opening and closing duties such as setting up the dining area and restocking supplies
- Handled money transactions accurately while following company procedures for handling cash payments
- Displayed enthusiasm and knowledge about restaurant's menu and products
Car Detailing Technician
Delta Sonic Car Wash Systems
Victor, NY
11.2025 - Current
- Performed detailed cleaning of interior and exterior components of vehicles using a variety of materials and tools.
- Communicated with customers to understand specific detailing needs and preferences.
- Inspected vehicles for cleanliness and quality before customer delivery.
- Provided exceptional customer service by addressing client concerns promptly.
Education
Bachelor in Finance - Accounting And Finance
St. John Fisher University
NY 12-2027
Associate of Business Administration - Business Administration
Finger Lakes Community College
Canandaigua, NY05-2025
High School Diploma -
Victor High School
Victor, NY06-2022
Skills
- Customer service
- Cleaning and sanitizing
- Upselling techniques
- Attention to detail
- Team collaboration
- Communication skills
- Dependable and responsible
- Safe food handling
Timeline
Car Detailing Technician
Delta Sonic Car Wash Systems
11.2025 - Current
Server
P.F. Chang's Bistro
06.2024 - 09.2025
Pizza Cook
Marks Pizzeria
05.2022 - 05.2024
Bachelor in Finance - Accounting And Finance
St. John Fisher University
Associate of Business Administration - Business Administration
Finger Lakes Community College
High School Diploma -
Victor High School