Joshua Knight
Lindale
Summary
Talented Cake Decorator with 13 years of experience in baking industry. Dedicated to creating unique and creative designs. Effective communicator, motivated and innovative. Extensive knowledge of baking techniques and raw materials. Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cake Decorator
United Supermarkets
04.2009 - 12.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Achieved high levels of precision while working with delicate materials such as sugar flowers or edible images.
- Coordinated services under supervision of lead baker.
- Participated in local industry events, showcasing the bakery''s creations and building brand awareness within the community.
- Actively sought feedback from customers, incorporating suggestions for improvement into future projects to continually enhance the quality of service provided.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Prepared frostings and other toppings for cakes and pastries.
- Packaged finished products for sale.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Monitored temperatures of ovens, proof boxes and other equipment.
Bakery Clerk
United Supermarkets
10.2008 - 04.2009
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Used utensils and equipment to portion, wrap and display bakery items.
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Performed routine maintenance on baking equipment to maintain optimal functionality and prevent downtime during peak hours.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Wrapped, boxed and weighed bakery department products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Busser
Outback Steakhouse
01.2007 - 05.2008
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Assisted with bussing tables and cleaning up spills.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted wait staff with timely food delivery and guest requests.
Clerk
McDonalds
03.2005 - 01.2006
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
Education
Amarillo College
Amarillo, TXHigh School Diploma -
Amarillo High School
Amarillo, TX2008
Skills
- Food handling safety
- Precise Hand-Eye Coordination
- Strong Communication Skills
- Food Safety
- Food Safety Compliance
- Stock Rotation
- Quality Control
Certification
- Certified Platinum Level Cake Decorator - United Supermarkets
Timeline
Cake Decorator
United Supermarkets
04.2009 - 12.2021
Bakery Clerk
United Supermarkets
10.2008 - 04.2009
Busser
Outback Steakhouse
01.2007 - 05.2008
Clerk
McDonalds
03.2005 - 01.2006
Amarillo College
High School Diploma -
Amarillo High School