Joshua Koch
Hesperus,CO
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Receptionist
Four Corners Eye Clinic
Durango, Colorado
01.2024 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Barista/Assistant Manger/Interm Manager
Durango JOES’ Coffee
01.2018 - 10.2023
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Reconciled daily cash receipts with bank deposits.
Assistant Manager
Rockey Mountain Chocolate Factory
01.2014 - 01.2018
- Instructed customers on the various types of chocolates and their characteristics.
- Developed sales strategies for different types of chocolate products.
- Monitored inventory levels and restocked shelves with new items as needed.
- Processed customer orders, answered inquiries, and provided information about product availability.
- Assisted in merchandising displays to promote chocolate products.
- Ensured that all store areas were clean, well-stocked, and organized at all times.
- Performed cashiering duties such as accepting payments from customers and providing change.
- Checked expiration dates on merchandise to ensure freshness of chocolates being sold.
- Created innovative flavors using fresh ingredients such as nuts, fruits, spices, and herbs.
- Ensured quality of chocolate products by monitoring the tempering process.
- Followed all health codes and regulations while producing chocolates.
Education
Some College (No Degree) - Applied Science
Pueblo Community College
High School Degree -
Durango High School
Durango, CO05.2016
Some College (No Degree) - Biology
Fort Lewis College
Durango, COSkills
- Business Administration
- Strategic Planning
- Workforce Management
- Staff Development
- Financial Management
- Expense Tracking
- Staff Training and Development
- Salesforce Management
- Team Leadership
- Complex Problem-Solving
- Staff Management
- Sales Techniques
- Schedule Preparation
- Time Management
- Verbal and written communication
- Cash Handling
- Up-selling
- Beverage Preparation
- POS Systems
- Tea expertise
- Coffee expertise
- Food Preparation
- Opening and closing duties
- Menu Memorization
- Espresso machine operation
- Inventory Management
- Team Player
- Safe Food Handling Practices
- Speedy and efficient
- Conflict Mediation
- Exceptional customer service
- File Management
- Data Entry
- Bookkeeping
- Transcription and dictation
- Multi-Line Telephone Systems
- Organization skills
Activities
- I have been an avid worker my entire life, willing to give my 110% effort.
- Volunteer experience at the Methodist thrift store in Durango, CO
- Civil Air Patrol Experience
Timeline
Receptionist
Four Corners Eye Clinic
01.2024 - Current
Barista/Assistant Manger/Interm Manager
Durango JOES’ Coffee
01.2018 - 10.2023
Assistant Manager
Rockey Mountain Chocolate Factory
01.2014 - 01.2018
Some College (No Degree) - Applied Science
Pueblo Community College
High School Degree -
Durango High School
Some College (No Degree) - Biology
Fort Lewis College
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