JOSHUA KOHL
Lancaster,USA
Summary
Dynamic hospitality leader with a proven track record in managing high-performance teams and enhancing customer satisfaction. Expertise in operational management, staff training, and budget oversight drives success in fast-paced environments. Recognized for adaptability and strong problem-solving skills, consistently achieving results through collaboration. Committed to delivering exceptional dining experiences while upholding the highest standards of quality and efficiency.
Overview
18
18
years of professional experience
Work History
Assistant Food Service Director
Trinity Food Services
03.2025 - Current
- Highlight: Operating and overseeing 50+ workers in a full-service kitchen with multimillion dollar budget.
- Execution of daily general management procedures.
- Participate in daily leadership meetings to discuss all meal plans
- Assist as consultant to the Food Service Director
- Ensure all food safety standard are met with daily audits
- Manage staffing and kitchen resourcing
- Responsible for weekly scheduling
- Overseeing all areas of the kitchen, including production, maintenance and storage
- Ensure all equipment is in working condition
- Monitored inventory levels using inventory management systems, reducing waste through effective stock management.
General Manager
Popeyes Louisiana Kitchen
08.2022 - 03.2025
- Highlight: Reduced annual labor costs by 7.5% and overtime hours by 95% while directing all daily operations of a successful, fast-paced Popeyes restaurant franchise.
- Deliver exceptional customer service and team leadership while aligning to brand standards
- Participate in weekly leadership meetings to discuss and develop plans to address staffing and resourcing issues
- Serve as consultant to franchise owner to set and meet KPIs for the restaurant
- Increased customer satisfaction with stricter quality control practices and improved customer service
- Manage staffing and store resourcing
- Responsible for all hiring, staffing, scheduling and roster moves including coordinating and approving time off, vacation requests and shift trades
- Oversaw and trained two Assistant General Managers, twenty Shift Leads and a staff of 30+, with continued communication and training on policies
- Improved team member turnover to a minimum level
- Responsible for all food and supply orders; manage and track inventory and adjust based on current metrics
- Oversees weekly, monthly and annual inventory management
- Proficient in money handling, including opening, mid-day and nightly cash counts, bank deposits, refunds and price adjustments.
- Directed daily operations, ensuring compliance with food safety and quality standards.
Catering Supervisor
Trattoria 25
12.2020 - 12.2022
- Highlight: Support General Manager in all restaurant and catering functions
- Booked all catering and party reservations while providing exceptional customer service.
- Executed catering for various functions including weddings, holiday parties
- Resolved customer inquiries and concerns promptly, enhancing overall client satisfaction with services provided.
- Ensured timely setup and breakdown of event spaces while adhering to all safety protocols.
- Supervised daily catering operations, ensuring exceptional service and food quality for events.
- Managed all catering servers and employees
- Assisted chefs, sous chefs and food runners in all kitchen functions including food prep, packaging and loading the delivery vans.
- Oversaw the setup and decorating of all parties and catered events
- Handled all client payments
Process Assistant
Amazon
06.2019 - 08.2022
- Highlight: Support Area Managers in all warehouse functions on “Single Cycle” which has an output of 40,000 packages daily.
- Assisting Area Managers in all Warehouse functions.
- Staffed associates in path and filled all 5S roles
- Completed various daily audits to ensure all processes and safety measures are adhered to
- Patrolled the warehouse in support of multidisciplinary team
- Relocated associates to key areas as needed, assisted management with metrics evaluations and assisted associates with any sort-related work
- Responsible for Problem Solve and Repackaging department
- Oversaw all reprocessing and fixing of any package issues, including duplicate orders, damaged packages, wrong aisle/cluster assignments, wrong station returns
- Managed associates during “Pick & Stage” shift, ensuring all packages and bags get to assigned routes by their scheduled times, performing all necessary audits and solving any package or route-related problems
Production Manager
Advanced Digital Design
06.2009 - 08.2019
- Highlight: Over 10 years experience retaining and building client base in multifunctional quality control role within an A/V post-production house with $1MM+ revenues.
- Sole manager of full-scale mastering lab, encoding lab and DVD replication lab
- Maintained QC standards in all services
- Lead team of QC and tape operators in applying standards consistently and provided direction
- Ensured high performance and excellence across departments
- Troubleshoot and developed QC solutions based on client needs and technical challenges
- Maintained organization and filing systems, including effective indexing and offsite storage management
- Audited and processed QC logs to prioritize and recorded all completed work to ensure proper billing
- Created and analyzed monthly reports using MS Excel; provided supporting documents and budget codes
- Developed communications to identify appropriate course of action regarding shifts in business needs
- Interacted with clients across the United States using effective written and verbal communications
Owner & Manager
Bella Women’s Fashion
03.2008 - 06.2013
- Highlight: As a small business owner and entrepreneur, I started the business from the ground up. Annual revenue of $250,000+
- Managed day-to-day operations, including open and close routine, handled customer transactions, orders and issues, ran social media accounts and devised and executed advertising, marketing and promotion strategies
- Supervised and trained employees
- Purchased and displayed new inventory on a weekly basis
- Processed accounts of all incoming inventory and outgoing sales and purchases
Education
High School -
Chatsworth High School
Chatsworth, CA06.1996
Skills
- Budgeting and cost control
- Inventory management
- Action plan development
- Supervisory skills
- Point of sale (POS) system operation
- Labor and food cost control
- Scheduling and rostering
- Training and onboarding
- ServeSafe manager
- Employee performance evaluations
- Talent development
- Local marketing
- Payroll administration
- HACCP protocols
Timeline
Assistant Food Service Director
Trinity Food Services
03.2025 - Current
General Manager
Popeyes Louisiana Kitchen
08.2022 - 03.2025
Catering Supervisor
Trattoria 25
12.2020 - 12.2022
Process Assistant
Amazon
06.2019 - 08.2022
Production Manager
Advanced Digital Design
06.2009 - 08.2019
Owner & Manager
Bella Women’s Fashion
03.2008 - 06.2013
High School -
Chatsworth High School