Joshua Kranenburg
Culpeper,VA
Summary
Dynamic and results-oriented professional with a proven track record in building community connections and driving sales growth. Leveraging over 5 years of experience in both sales and community outreach. Adept at fostering relationships, facilitating partnerships, and delivering strategic initiatives to enhance community engagement and drive business objectives. Passionate about connecting people, cultivating collaborative environments, and driving measurable results.
Overview
9
9
years of professional experience
Work History
Patient Access Coordinator
UVA Health
10.2023 - Current
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
Associate Pastor
Seventh Day Adventist Reform Movement
06.2021 - 10.2023
- Wrote and gave Bible studies,
- Preached Sermons,
- Handled communication with local community and church members,
- Logged all work activity every month
- Planned community events
- Coordinated with other community religious leaders.
Teacher
Whispering Pines Christian School
08.2021 - 05.2022
- Lesson planned for the whole week, Taught all subjects on a 2nd grade level, Handled communication with parents, Logged all grades and disciplinary action
Receptionist
Wellspring
08.2020 - 01.2021
- Greeted and checked in patients, Answered, transferred and returned all phone calls, Scheduled appointments, Logged patient messages and complaints, Informed customers on billing procedures and processed payments, Handled Insurance information entry also dealt with any insurance issues, Coordinated between offices and different physicians
Administrative Assistant
Dick's Sporting Goods
08.2019 - 06.2020
- Conducted the first round of job interviews and screenings, Kept track of employee attendance and write, Edited and posted work schedule, Handled all inventory issues such as adding or removing items from inventory
Stock Manager
Williams-Sonoma Inc.
08.2017 - 08.2019
- Delegated tasks to employees based upon individual strengths and experience in [Area of expertise], Taught staff how to handle difficult situations with calm and professionalism, Continuously audited store operations, slashing inventory shrinkage, Maintained accurate and current order and shipment forms, inventory documentation and customer records, Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement, Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor, Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways, Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets, Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records
Chef/Kitchen Manager
Hartland Hall
11.2018 - 04.2019
- Planned and prepared food products orders to maintain appropriate stock levels, Monitored quality, presentation and proper quantities of plated food across line, Developed recipes and menus to meet consumer demand and align with culinary trends, Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs
Team Member
SweetGreen
08.2017 - 02.2018
- Checked specifications to accurately weigh and mix ingredients, Cleaned work areas, equipment and utensils, Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes, Kept all utensils, dishes and glasses clean and ready for customer use
Customer Service Representative
MOM's Organic Market
08.2015 - 05.2017
- Reviewed customer data to assess current issues and determine eligibility for potential solutions, Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development, Reviewed sales to identify trends and unaddressed issues, Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems, Consulted with upset customers to determine best methods to resolve service and billing issues, Collected customer feedback and recommended procedural or product changes to enhance future service delivery, Informed customers on billing procedures, processed payments and provided assistance to set up payment options, Communicated with supervisors to escalate customer concerns, store issues and inventory requirements, Answered inbound calls and directed to designated individuals or departments, Addressed customer service inquiries quickly and accurately
Education
Plymouth Leadership College
01.2021
Bachelor of Science - Healthcare Administration
Liberty University
01.2020
Associate of Science - Education
Northern Virginia Community College
01.2016
Skills
- Resource management
- Inventory control
- Detail-oriented
- Customer Service
- Community Outreach
- Leadership development
- Operations oversight
- Public Speaking
- Multitasking
- Problem Solving
- Interpersonal Skills
- Active Listening
- Adaptability
- Computer Proficiency
- Student Engagement
- Classroom Instruction
- Small Group Instruction
- Microsoft Office
- Adobe Software
References
- David Zic
Pastor & President
Northern California Conference of the Seventh Day Adventist Reform Movement
(916) 770-9073
- Wilson Barros
Vice Principal
Whispering Pines Christian School
(916) 600-4801
- Nancy Fountain
Principal
Whispering Pines Christian School
(916) 296-4214
Timeline
Patient Access Coordinator
UVA Health
10.2023 - Current
Teacher
Whispering Pines Christian School
08.2021 - 05.2022
Associate Pastor
Seventh Day Adventist Reform Movement
06.2021 - 10.2023
Receptionist
Wellspring
08.2020 - 01.2021
Administrative Assistant
Dick's Sporting Goods
08.2019 - 06.2020
Chef/Kitchen Manager
Hartland Hall
11.2018 - 04.2019
Stock Manager
Williams-Sonoma Inc.
08.2017 - 08.2019
Team Member
SweetGreen
08.2017 - 02.2018
Customer Service Representative
MOM's Organic Market
08.2015 - 05.2017
Plymouth Leadership College
Bachelor of Science - Healthcare Administration
Liberty University
Associate of Science - Education
Northern Virginia Community College