Joshua Kresila
North Olmsted
Summary
Dynamic operations leader with 7+ years leading warehouse and night operations. Proven record of reducing turnover, cutting errors, optimizing slotting, and surpassing KPIs while building engaged, high-performing teams. Strengths include hiring, training, budgeting, payroll, safety, and people-first leadership in fast-paced distribution environments.
Overview
12
12
years of professional experience
Work History
Night Operations Manager
Hillcrest Foodservice
11.2021 - Current
- Lead a 38-person night operations team; oversee interviewing, hiring, scheduling, payroll, and budgeting.
Reduced annual turnover from 102% to 34% over two years through improved hiring, onboarding, coaching, and loving the employees - Decreased error rates (damages, mis-picks, not-on-truck, left-in-slot) by 27–38% via process standardization, targeted retraining, and accountability.
Consistently surpassed all night-shift KPIs while improving throughput, accuracy, and on-time departures and maintaining safety standards. - Created new pay structure for our night selectors
- Created new SOPs for Night team and Transportation team
- Enhanced communication between departments on different shifts through the implementation of detailed handover reports and interdepartmental meetings.
Night Shift Supervisor
Premier ProduceOne
04.2018 - 05.2021
- Supervised 14 selectors and 2 loaders; assisted with hiring and trained new hires to drive accuracy, productivity, and safety.
- Re-slotted the majority of the warehouse to optimize pick paths and increase efficiency for night operations.
- Promoted a safe, healthy work environment; led shift briefings, safety checks, and morale-building initiatives.
Coordinated with day operations and transportation to improve service levels.
Team Leader
U.S Army
02.2014 - 04.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor of Science - Criminology
Cleveland State University
Cleveland, OH05-2023
Associate of Applied Science - Political Science
Lorain County Community College
Elyria, OH02-2020
Skills
- Operations Leadership
- Hiring, Onboarding, Coaching, Team Development
- KPI Management, Continuous Improvement
- Warehouse Slotting & Workflow Optimization
- Safety, Quality, Compliance
- Budgeting, Scheduling, Payroll
- Cross-department collaboration
- Systems: AS/400, Driver Pro, Selector Pro
- Tools: Microsoft Excel, Word, PowerPoint
Timeline
Night Operations Manager
Hillcrest Foodservice
11.2021 - Current
Night Shift Supervisor
Premier ProduceOne
04.2018 - 05.2021
Team Leader
U.S Army
02.2014 - 04.2017
Bachelor of Science - Criminology
Cleveland State University
Associate of Applied Science - Political Science
Lorain County Community College
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