Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSHUA KROPP

Olathe

Summary

Talented Operations Manager consistently improving team performance through innovative management techniques. Astute problem solver providing thoughtful, comprehensive, and constructive feedback to enhance productivity and foster company loyalty. Strong leadership skills and hands-on management style applied to exceed organizational goals with decisive judgment.

Overview

16
16
years of professional experience

Work History

Benefit Engagement Specialist

BCInsourcing, LLC
07.2021 - Current
  • Created an affable environment to counsel employees about their benefit options
  • Achieved monthly goals by promoting product benefits and enrolling new clients
  • Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships
  • Improved customer engagement survey participation by 30% with new communication process

Owner

Spaulding's Food and Drink
11.2014 - 03.2023
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed standard operating procedures and document workflows for current and future process steps
  • Monitored social media and online sources for industry trends

Operations Supervisor

JumpStart Stores, Inc.
07.2020 - 07.2021
  • Recruit, hire, and develop management team
  • Built company training manual procedures for store staff
  • Support and direct team members and outside vendors with new store development
  • Utilized systems and tools to drive sales increase

Market Manager

Circle K
04.2009 - 11.2019
  • Held P&L responsibility for 9-14 stores in Kansas area, generating over $11 million a year in sales
  • Leading team of 9-14 store managers, ensuring controllables and instituting company objectives
  • Recruited, hired, and trained 15 assistants that were promoted to store manager
  • Consistently Increased same store sales year over year
  • Responsible for implementing marketing plans and day to day operations
  • 2 time Ambassador Club winner, largest sales increase over prior year

Education

Associate of Science - Liberal Arts

Butler County Community College
01.2007

Skills

  • Team Building
  • Performance Improvement
  • Flexibility
  • Performance-oriented
  • Leadership
  • Customer Service
  • Cultivating strong connections
  • Recruiting
  • Critical Thinking
  • Time-management
  • Active Listening
  • Quickly adjust to changes
  • Resourcefulness

Timeline

Benefit Engagement Specialist

BCInsourcing, LLC
07.2021 - Current

Operations Supervisor

JumpStart Stores, Inc.
07.2020 - 07.2021

Owner

Spaulding's Food and Drink
11.2014 - 03.2023

Market Manager

Circle K
04.2009 - 11.2019

Associate of Science - Liberal Arts

Butler County Community College

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