Joshua K. Vance
Summary
Results-driven Amazon Operations Leader with 5+ years at Amazon and 15+ years in logistics and manufacturing leadership. Proven ability to own shift execution, lead 20+ Artemis associates, 4 AFM,s and drive safety, quality, and productivity across AR Mezzanine and Ship Dock operations. Recognized for Ownership, Deep Dive, and Deliver Results in high-volume environments. Ready to step into an L4 Area Manager role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Returns Manager
World Pack
- 15+ years combined leadership in high-volume logistics and manufacturing
Receiving Supervisor
Procter & Gamble
Shipping Dock Director
Burrows Paper
Upper Mezzanine Process Assistant
Amazon
Vandalia, OH
01.2025 - Current
- Own daily execution for Upper Mezzanine AR operations, leading 25–40 associates and AFMs per shift
- Drive critical performance metrics including floor availability (~97%), induct rate, DEP grasping failures, and throughput
- Partner daily with RME to resolve mechanical and system constraints, reducing unplanned downtime by ~15%
- Conduct deep dives using Amazon tools to identify root causes and implement corrective actions without escalation
- Lead labor moves, safety checks, and end-of-shift recovery to protect CPT and customer promise
Upper Mezzanine Operations
Amazon (BTR1)
Baton Rouge, LA
01.2024 - 01.2025
- Supported mezzanine and ship sorter operations during high-volume execution
- Reviewed FLAP, quality, and productivity metrics to prevent misses and defects
- Partnered with Operations Manager on daily labor plans and execution gaps
- Supported Ship Dock flow to maintain end-to-end operational continuity
Upper Mezzanine Process Assistant
Amazon
Vandalia, OH
01.2023 - 01.2024
- Maintained Robin uptime above 95% through proactive monitoring and issue resolution
- Utilized MMA, Roboscout, and ICW to identify jams, robot downtime, and throughput constraints
- Supported WASH audits and standard work, improving safety and process adherence
- Built strong partnerships with AFMs, AMs, and PAs to stabilize operations
Ship Dock – Flats / Process Guide
Amazon
West Jefferson, OH
01.2020 - 01.2023
- Led Ship Dock execution supporting outbound volume and daily ship commitments
- Maintained recruit rate under 7% through effective labor planning
- Troubleshot ICW blue/orange jam lights, minimizing downtime
- Backfilled CPT chaser role to recover late volume and protect customer promise
Skills
- Ownership
- Deliver Results
- Deep Dive
- People Leadership & Engagement
- Safety, WASH & Standard Work
- Cross-Functional Leadership (AFM, PA, RME)
- Plan vs Actual Execution
Certification
- Forklift Certified
- Amazon Safety & Standard Work Compliance
Timeline
Upper Mezzanine Process Assistant
Amazon
01.2025 - Current
Upper Mezzanine Operations
Amazon (BTR1)
01.2024 - 01.2025
Upper Mezzanine Process Assistant
Amazon
01.2023 - 01.2024
Ship Dock – Flats / Process Guide
Amazon
01.2020 - 01.2023
Direct Returns Manager
World Pack
Receiving Supervisor
Procter & Gamble
Shipping Dock Director
Burrows Paper