Summary
Overview
Work History
Education
Skills
Certificate of Commendation
Timeline
AssistantManager

Joshua LaCour

Racine,WI

Summary

Dedicated and adaptable professional with extensive experience in leadership, safety, and client engagement across diverse settings, including military service, correctional facilities, retail management, and hospitality. Proven ability to communicate effectively, resolve conflicts, and work collaboratively within multidisciplinary teams. Demonstrates strong organizational skills, resilience, and a commitment to supporting and empowering others. Eager to leverage my background in teamwork, crisis management, and service-oriented roles to make a positive impact in the human services field.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Piggly Wiggly Grocery Store
05.2022 - Current
  • Supervised staff and coordinated daily store operations, demonstrating leadership, team management, and organizational skills applicable to supervising and supporting teams in human services.
  • Provided exceptional customer service and resolved customer concerns, showcasing strong communication, empathy, and problem-solving abilities essential for client interaction.
  • Trained and mentored new employees, emphasizing patience, instructional skills, and the ability to foster positive relationships—valuable in mentoring and supporting clients.
  • Managed inventory, scheduling, and operational tasks, reflecting organizational skills, attention to detail, and the ability to multitask—key for case management and program coordination.
  • Maintained a positive and inclusive environment for customers and staff, demonstrating cultural sensitivity, conflict resolution, and interpersonal skills vital for working with diverse populations.

Intern

Racine Friendship Clubhouse
02.2025 - 08.2025
  • Assisted in daily operations to support members' engagement and participation.
  • Collaborated with team to organize social activities and events for community involvement.
  • Provided administrative support, managing schedules and coordinating member communications.
  • Facilitated onboarding processes for new members, ensuring smooth integration into programs.
  • Contributed to the development of program materials to enhance member resources.

Deckhand

American Cruise Lines
09.2021 - 11.2021
  • Provided exceptional customer service and facilitated positive interactions with passengers, demonstrating strong communication and interpersonal skills essential for client engagement.
  • Ensured passenger safety and comfort by adhering to safety protocols and responding effectively to passenger needs, showcasing responsibility, attentiveness, and crisis management abilities.
  • Collaborated with team members to coordinate daily operations, highlighting teamwork, adaptability, and collaborative problem-solving skills applicable to working within multidisciplinary teams.
  • Managed multiple tasks efficiently in a dynamic environment, reflecting organizational skills and the ability to prioritize—key for case management and service coordination.
  • Maintained professionalism and a positive attitude while interacting with diverse individuals, emphasizing empathy, cultural sensitivity, and strong interpersonal skills vital for human services roles.

Fire Direction Specialist

United States Army
08.2017 - 10.2021
  • Coordinated and executed critical support operations in Kirkuk, Iraq (2018), demonstrating strong organizational skills, adaptability, and the ability to work effectively under pressure—traits valuable in crisis intervention and case management.
  • Fostered teamwork and collaboration within high-stakes environments, highlighting interpersonal skills vital for building trust and rapport with clients and community partners.
  • Adapted quickly to rapidly changing situations, showcasing resilience, flexibility, and problem-solving abilities essential for supporting diverse populations and navigating complex social needs.
  • Maintained discipline, professionalism, and ethical standards in challenging circumstances, reflecting integrity and reliability—key qualities for ethical practice in human services.
  • Analyzed technical data to inform operational decisions, demonstrating analytical thinking, attention to detail, and critical thinking skills applicable to needs assessments and program planning.

Correctional Officer

Natchitoches Parish Detention Center
12.2015 - 07.2017
  • Maintained safety and security within the facility by enforcing rules, protocols, and procedures, demonstrating strong oversight, attention to detail, and risk management skills applicable to client safety and environment management.
  • Managed conflict resolution and de-escalation techniques to address inmate disputes, showcasing interpersonal skills, patience, and crisis intervention abilities essential for working with diverse populations.
  • Monitored inmate behavior and completed detailed reports, reflecting excellent observational skills, attention to detail, and accountability—vital qualities for case documentation and client record keeping.
  • Collaborated with team members and external agencies to ensure smooth facility operations, highlighting teamwork, communication, and interagency coordination relevant to multidisciplinary human services teams.
  • Demonstrated professionalism, integrity, and resilience in high-pressure situations, exemplifying reliability, ethical standards, and emotional stability—core attributes for supporting vulnerable populations.

Ammunition Specialist

United States Marine Corps
09.2011 - 09.2015
  • Managed and maintained logistical data and records, demonstrating strong organizational skills and attention to detail applicable to case documentation and record keeping.
  • Coordinated supply chain operations and resource allocation, showcasing problem-solving and multitasking abilities essential for managing client needs and service delivery.
  • Utilized technical systems to track and analyze inventory, reflecting analytical skills and proficiency with data management valuable in needs assessment and program evaluation.
  • Collaborated with diverse team members to ensure operational efficiency, highlighting teamwork, communication, and interpersonal skills critical for client engagement and collaboration.
  • Maintained operational integrity and confidentiality of sensitive information, exemplifying professionalism, trustworthiness, and ethical standards vital in human services roles.

Education

Human Services Associate - Human Services

Gateway Technical College
Kenosha, WI
01-2026

Skills

  • Effective Communication
  • Conflict Resolution
  • Leadership and Team Management
  • Problem-Solving and Critical Thinking
  • Organizational and Multitasking Skills

Certificate of Commendation

Awarded for assisting senior leadership and ensuring accountability and security of  ammunition within the Storage section was maintained. Worked numerous hours to ensure personnel understood and followed  all standard operating procedures, orders, and directives. Maintained storage locations contained over 500 line items valued at  over $25M

Timeline

Intern

Racine Friendship Clubhouse
02.2025 - 08.2025

Assistant Manager

Piggly Wiggly Grocery Store
05.2022 - Current

Deckhand

American Cruise Lines
09.2021 - 11.2021

Fire Direction Specialist

United States Army
08.2017 - 10.2021

Correctional Officer

Natchitoches Parish Detention Center
12.2015 - 07.2017

Ammunition Specialist

United States Marine Corps
09.2011 - 09.2015

Human Services Associate - Human Services

Gateway Technical College

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Joshua LaCour