Joshua LaGrave

• Maintained a clean, safe, and inviting shop environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Managed inventory control, and store opening and closing procedures.
• Managed inventory levels for optimal product availability, resulting in fewer repair delays.
• Trained and guided team members to maintain high productivity and performance metrics.
• Diagnose and repair customer pumps and equipment
• Make recommendations to customers on repairing/replacing pumps

Recommended methods to reduce ongoing hazards with improved methods, processes and materials.

• Determined root causes of accidents via in-depth investigations and identified potential prevention

strategies to mitigate future risk.

• Assessed workplace compliance with key safety standards and government regulations, initiating

remediation processes to correct deficiencies.

• Developed and maintained hygiene programs, including noise surveys, atmospheric monitoring and

hazardous material management plans.

• Trained new employees in proper safety procedures to minimize accidents with proper behaviors.

• Suspended dangerous activities posing active or potential threat to worker health and safety.

• Inspected or evaluated workplace environments, equipment or practices to verify compliance with

safety standards and government regulations.

• Sampled suspect materials to assess hazards and devise cleanup procedures.

• Exceeded customer satisfaction by finding creative solutions to problems.

• Improved profit margins by streamlining operations and workflow.

• Demonstrated self-reliance by meeting and exceeding workflow needs.• Motivated and encouraged team members to communicate more openly and constructively with each other

Enhanced market penetration through competitive analysis and customer satisfaction surveys.

• Developed productive relationships with business representatives and consulted closely to uncover

needs and match available solutions.

• Developed and delivered new business requisitions through business-to-business sales.

• Grew customer base by identifying needs for relevant product solutions to fit client budgets and

schedules.

• Maximized profit opportunities by effectively managing time and resources to meet sales objectives.

• Adjusted financial schedules and prices by applying supply management department cost information.

• Assessed processes used to send products to customers and discovered more efficient method that

was positively received by all involved parties.

• Communicated with clients via email, phone, online presentations, screen-share and in-person

meetings.

• Managed budgeting, forecasting and performance for all accounts.

• Streamlined operational efficiencies by developing and implementing customer service protocols and

standards.

• Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts

• Verified invoices against delivered merchandise to check shipment accuracy.

• Assisted customers based on currently available product, promotional and policy information.

• Completed daily cycle counts and monthly audits of specified segments to keep inventory current and

accurate.

• Updated signage to reflect current prices and help promote target merchandise.

• Helped customers complete purchases, including processing payments and bagging items.

• Secured products when transporting to different areas of store to prevent merchandise damage.

• Removed outdated and overripe items from stock to eliminate health risks.

• Examined grocery products to immediately remove from stock expired or spoiled items, adhering to

"first in, first out" rule.

• Frequently communicated with vendors to determine backorder availability and future inventory.

• Rotated stock to maintain freshness and promote customer purchase.

• Greeted customers and always provided immediate and courteous service.

• Cleaned shelves and restocked with new inventory when products stock ran low.

• Assessed floor displays to determine which merchandise required restocking.

• Monitored work environment for safety, cleanliness and organization throughout shift