Joshua Lambert
Broadway,USA
Summary
Accomplished General Manager and Retail Leader with over 15 years of progressive experience driving sales growth, operational excellence, and team development across multiple business categories. Proven success in building and leading high-performing teams, optimizing performance, and delivering exceptional results in fast-paced, competitive environments. Highly organized and strategic, with strong communication, leadership, and relationship management skills that foster collaboration and sustain long-term business success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Lowe's Home Improvement
Harrisonburg, VA
12.2020 - Current
- Lead multiple departments and supervisory teams within a Lowe’s location generating over $80M in annual sales and employing 250+ associates.
- Achieved double-digit comparable sales growth and positive unit comps across all departments through team engagement, customer-focused selling, and incentive programs.
- Have consistently earned top employee satisfaction scores in both departmental and leadership categories for multiple consecutive years.
- Analyzed sales data to identify trends and operational opportunities, implementing targeted strategies that improved productivity and profitability.
- Provided strong leadership during peak seasons and high-pressure situations, ensuring operational efficiency and superior customer experiences.
- Fostered a high-performance culture focused on accountability, collaboration, and continuous improvement.
General Manager
Staples
Harrisonburg, VA
09.2018 - 12.2020
- Lead overall operations and sales for a location generating over $3M in annual revenue and employing 30+ associates.
- Mentor and develop a young leadership team and sales staff to deliver exceptional customer service and operational excellence.
- Oversee a high-volume print and marketing department responsible for more than 65% of total store profit, ensuring efficiency, accuracy, and strong financial performance.
- Analyze sales trends and performance data to accurately forecast demand, optimize labor scheduling, and control operational costs.
- Drive profitability across multiple business channels through strategic planning, sales analysis, and execution of targeted initiatives.
- Foster a team-oriented culture focused on accountability, continuous improvement, and delivering an outstanding customer experience.
Director of Sales & Business Development
Randy's Do It Best Hardware
Timberville, VA
09.2016 - 09.2018
- Mentor and develop management teams to strengthen leadership capabilities and build high-performing, customer-focused teams.
- Strategically plan and execute promotions and events to drive sales growth while cultivating strong relationships with external clients and vendors.
- Serve as the primary point of contact for trade shows and promotional events; oversee event planning, advertising negotiations, and promotional inventory management.
- Develop and implement comprehensive training programs tailored to company objectives, improving team performance and operational consistency.
- Collaborate with the Executive Team to develop and review quarterly business plans, identify strategic growth opportunities, and exceed forecasted sales targets.
General Manager
Best Buy
Harrisonburg, VA
11.2013 - 08.2016
- Oversaw all sales and operational functions for a location employing over 80 associates and generating more than $17.5M in annual revenue.
- Consistently achieved top-quartile customer satisfaction scores through a focus on service excellence and team accountability.
- Mentored, coached, and directed a multi-tier leadership team to drive performance through effective hiring, training, and culture building centered on world-class customer service.
- Fostered an engaged, high-performing environment focused on exceeding sales goals and delivering an exceptional customer experience.
Assistant Store Manager
Best Buy
Harrisonburg, VA
05.2010 - 11.2013
- Accountable to the General Manager for achieving and exceeding sales goals across six departments, while overseeing the development and performance of sales associates.
- Led and coached teams to deliver exceptional customer service, ensuring all customers were assisted accurately, efficiently, and with professionalism.
- Conducted semi-annual and annual performance evaluations, providing feedback, setting development goals, and recognizing top performers.
- Promoted a culture focused on accountability, teamwork, and continuous improvement in both sales and service delivery.
Education
Bachelors of Applied Science - Psychology
James Madison University
Associates Degree - General Studies
Blue Ridge Community College
Bachelor's degree -
Psychology
Skills
- Microsoft Office
- Management
- Senior leadership
- Business Development
- Project management
- Retail sales
- Profit & Loss
- Data Analysis
Certification
- CPR Certification
- Driver's License
Timeline
Assistant Store Manager
Lowe's Home Improvement
12.2020 - Current
General Manager
Staples
09.2018 - 12.2020
Director of Sales & Business Development
Randy's Do It Best Hardware
09.2016 - 09.2018
General Manager
Best Buy
11.2013 - 08.2016
Assistant Store Manager
Best Buy
05.2010 - 11.2013
Bachelors of Applied Science - Psychology
James Madison University
Associates Degree - General Studies
Blue Ridge Community College
Bachelor's degree -
Psychology