JOSHUA LAMERE
Ontario,CA
Summary
Relentless perfectionist driven to leave customers happy.. Highly organized with experience in administrative support and customer service. Strong multitasking skills, adept at managing multiple tasks simultaneously while maintaining high attention to detail who is a results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service.
Overview
13
13
years of professional experience
Work History
Office Assistant
Rising Phoenix Training
Ontario, CA
11.2023 - Current
- Implemented troubleshooting techniques to resolve issue.
- Installed new pumps, compressors, boilers and other mechanical systems.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Implemented diagnostics to identify failures, determine parts and material requirements and facilitate repairs.
- Recorded type and cost of maintenance or repair work.
- Installed new systems, replacement parts and components to maintain proper operation.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Assisted in the installation of new machinery and equipment.
- Operated hand and power tools to complete repairs.
- Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Identified needs of customers promptly and efficiently.
Pool Service Technician
Glen's pools
Ontario, CA
11.2019 - 10.2023
- Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
- Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.
- Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
- Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.
- Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers.
- Documented work performed for specific customers for accurate billing and follow-up support.
- Inspected pool equipment for proper functioning of pumps, filters and control equipment.
- Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
- Resolved guest concerns through positive interaction and application of issue resolution procedures.
- Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Built loyal clientele, with callback when future support was required.
- Implemented energy-saving solutions for pools, such as solar covers and energy-efficient pumps.
- Repaired plumbing problems related to water circulation systems in swimming pools.
- Educated customers on proper use of cleaning supplies related to maintaining their swimming pools.
- Analyzed customer complaints regarding pool performance issues and provided solutions accordingly.
- Installed new pool equipment, including pumps, filters, heaters, and automated chemical feeders.
Pool Service Technician
Bill's Pools
Victorville, CA
01.2019 - 01.2020
- Performed upkeep and maintenance of mechanical rooms.
- Resolved guest concerns through positive interaction and application of issue resolution procedures.
- Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
- Inspected pool equipment for proper functioning of pumps, filters and control equipment.
- Documented work performed for specific customers for accurate billing and follow-up support.
- Built loyal clientele, with [Number]% callback when future support was required.
- Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
- Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
- Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.
Pool Service Technician
Glenn's Pools
Ontario, CA
02.2017 - 01.2020
- Repaired and installed motors, vacuums and filters, replacing parts approaching failure point after consulting customers.
- Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.
- Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
- Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.
- Documented work performed for specific customers for accurate billing and follow-up support.
- Inspected pool equipment for proper functioning of pumps, filters and control equipment.
Customer Service Representative
Red Helmet Training
Rancho Cucamonga, CA
01.2012 - 02.2017
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Inventoried and ordered materials, supplies and services.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Supported the planning and execution of corporate events and meetings.
- Delivered messages and ran errands.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Managed daily office operations and maintained a clean and efficient workspace.
- Answered phone calls and directed them to appropriate personnel.
- Troubleshot office equipment, computer hardware and software issues.
Education
Medic School -
Fort Sam Huston
San Antonio, TX01.1996
General Education -
Claremont High School
Claremont, CA06.1995
Skills
- Pool maintenance and repair
- Hazardous materials handling
- Equipment installation
- Time management
- Effective communication
- Adaptable learner
- Office supplies management
- Creative problem solving
- Attention to detail
- Inventory control
- Technical troubleshooting
- Customer support
- Team collaboration
- Problem solving
- Attention to detail
Timeline
Office Assistant
Rising Phoenix Training
11.2023 - Current
Pool Service Technician
Glen's pools
11.2019 - 10.2023
Pool Service Technician
Bill's Pools
01.2019 - 01.2020
Pool Service Technician
Glenn's Pools
02.2017 - 01.2020
Customer Service Representative
Red Helmet Training
01.2012 - 02.2017
Medic School -
Fort Sam Huston
General Education -
Claremont High School