Joshua Larry-Simmons
Inglewood,CA
Summary
- Strong multi-tasking skills, detail oriented, with the ability to communicate with diverse groups.
- Cheerful and energetic team player with a positive outlook.
- Exceptional customer service.
- Exceptionally well organized with a track record that demonstrates self-motivation, creativity, and initiative to achieve both personal and organizational goals.
- Ability to work effectively under stressful circumstances.
Overview
6
6
years of professional experience
Work History
Meat Team Member
Whole Foods
Brentwood, CA
10.2019 - Current
- Cultivates strong cooperative relationships with coworkers and managers.
- Trains new team members by relaying information on company procedures and safety requirements.
- Assists customers with any merchandise questions and advises on the proper product selection.
- Operates department equipment to perform various tasks, such as customized meat orders, cut requests, and wholesale services.
- Conducts daily inventory counts and removes any expired merchandise.
- Performs opening and closing procedures to ensure efficiency.
- Assists various departments, such as seafood, as needed.
Client Success Representative
Fundomate
El Segundo, CA
02.2023 - 01.2024
- Fulfilled responsibilities within the company for both the Employee Retention Tax Credit (ERC) and the Merchant Cash Advance (MCA) programs.
- Provided exceptional customer service to clients, addressing inquiries, and resolving issues in a timely manner.
- Assisted with onboarding new clients, providing education on products and services.
- Collaborated with other departments to ensure successful implementation of solutions for clients.
- Maintained detailed records of all interactions with clients, updating databases accordingly.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Increased customer satisfaction ratings 50% by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Recommended improvements in products, service, and billing methods to management to prevent future problems.
Merchandiser
Jyve
Los Angeles, CA
06.2018 - 10.2019
- Organized displays to drive revenue and capture customer interest at various locations.
- Established strong relationships with store managers and employees.
- Replenished product inventory, product rotation, and ordering in a timely manner.
- Engaged and interacted with customers daily.
Education
Bachelor of Arts - English Literature
California State University - Dominguez Hills
Carson, CA08.2022
High School Diploma -
Frederick K.C. Price III Christian Schools
Los Angeles, CA06.2016
Skills
- Teamwork and Collaboration
- Attention to Detail
- Performance Maximization
- Multitasking and Prioritization
- Customer Retention Strategies
- CRM Software Zoho CallTools
- Proficient with DocuSign
- MS Excel/PowerPoint/Word
Volunteer Experience
InterVarsity Christian Fellowship - CSUDH
Carson, CA (2016-2020)
- Organized weekly leadership meetings.
- Participated in events that connected the program with local colleges and universities.
Food Forward - Glean Team Leader
North Hollywood, CA (2015-2019)
- Efficiently loaded donated food onto trucks, highlighting effective teamwork and coordination for seamless distribution.
- Managed food donation collection efforts, demonstrating strong organizational and communication skills to support community initiatives.
Timeline
Client Success Representative
Fundomate
02.2023 - 01.2024
Meat Team Member
Whole Foods
10.2019 - Current
Merchandiser
Jyve
06.2018 - 10.2019
Bachelor of Arts - English Literature
California State University - Dominguez Hills
High School Diploma -
Frederick K.C. Price III Christian Schools