Joshua Lawhorn
Tallamdge,OH
Summary
I am a motivated, hard worker looking to obtain the skills and training needed to become a HVAC Journeyman. I am dedicated to utilizing my strong worth ethic in conjunction with my ability to learn new skills quickly to add value in both the classroom, as well as the worksite.
Overview
5
5
years of professional experience
Work History
Team Member
Yada Yada Coffee
Cuyahoga Falls, OH
08.2023 - Current
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Resolved customer issues promptly in a professional manner.
- Oversaw daily operations of the building to ensure smooth functioning of all activities.
- Operated cash registers to process customer payments.
- Maintained a clean work and organized work space by wiping down counters, washing dishes, and cleaning floors.
Delivery Driver
DoorDash
Tallamdge, OH
03.2023 - Current
- Handled merchandise in accordance with product handling standards.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Notified customers of delays to decrease calls to support.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Delivery Driver
Domino Pizza
Cuyahoga Falls, OH
05.2023 - 08.2023
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Analyzed customer address to determine best route for timely delivery.
- Maintained positive relationships with customers to promote further business opportunities.
- Communicated with restaurant staff to coordinate deliveries and obtain destination address.
- Navigated urban and rural delivery routes and delivered food items at or before quoted times.
Designated Business Owner
Target
Cuyahoga Falls, OH
08.2022 - 05.2023
- Determined pricing for products or services based on costs and competition.
- Kept up-to-date on regulatory changes affecting business operations.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Stamped price tags on merchandise, referring to official price lists.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Barista
Sodexo Food Service
Akron, OH
05.2021 - 05.2022
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and stressful situations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Held performance reviews to identify and correct areas needing improvement.
- Supervised and led employees to maintain productivity and customer service levels.
Barista
Starbucks
Akron, OH
06.2019 - 04.2021
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Barista services including serving ready prepared and custom made beverages
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Supported high standards of conduct by adhering to established and evolving company protocols during Covid Pandemic.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
Skills
- Detail-Oriented
- Mechanically Inclined
- Computer Skills
- Organized
- Collaboration and Teamwork
- Safety understanding
- Decision-making capabilities
- Positive Attitude
- Following Instructions
- Inventory Management
- Process Oriented
- Customer Service
- Calm Under Pressure
- Speedy and Efficient
- Solid Problem Solver
Timeline
Team Member
Yada Yada Coffee
08.2023 - Current
Delivery Driver
Domino Pizza
05.2023 - 08.2023
Delivery Driver
DoorDash
03.2023 - Current
Designated Business Owner
Target
08.2022 - 05.2023
Barista
Sodexo Food Service
05.2021 - 05.2022
Barista
Starbucks
06.2019 - 04.2021