Joshua Lawrence
Starkville
Summary
Dynamic leader with a proven track record in small business operations and customer engagement. Excelled in staff leadership and sales expertise, boosting customer loyalty and team performance. Skilled in coaching and mentoring, achieving significant advancements in employee development and operational efficiency.
Personable, and dedicated to providing exceptional customer experiences. Possesses comprehensive knowledge of buisness operations and management, with focus on inventory control and financial planning. Aims to create thriving business environment, delivering high-quality service and fostering community engagement.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Offering strong foundation in customer service and business management, eager to learn and develop. Brings keen understanding of effective communication and teamwork, coupled with dedication to continuous improvement. Ready to use and develop leadership and organizational skills in desired role.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Owner-District Nutrition
Self-employed
03.2024 - Current
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Planned and executed strategies to increase customer loyalty and retention.
Sales Lead
Cspire Wireless
10.2022 - 02.2024
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Pit Boss
Pearl River Resort
05.2019 - 10.2022
- Analyzed player trends using data-driven insights, adjusting table limits accordingly to maximize profitability without discouraging participation from casual gamblers.
- Developed efficient rotation systems that reduced wait times for players and increased game turnover.
- Addressed customer concerns and resolved disputes promptly, fostering a positive gaming atmosphere.
- Assisted in the development of training programs for new dealers, improving overall knowledge and skill levels.
- Evaluated dealer performance regularly, providing constructive feedback to improve accuracy and efficiency in game operations.
- Collaborated with surveillance teams in identifying potential security threats and implementing proactive countermeasures.
Internet Technician
Cox Communications
01.2017 - 04.2019
- Stayed current on industry trends and technological advancements to provide knowledgeable recommendations for clients'' networking needs.
- Enhanced customer satisfaction by promptly troubleshooting and resolving internet connectivity issues.
- Contributed to the growth of the company through referrals generated from satisfied customers due to excellent service provided.
- Increased customer retention by providing exceptional technical support and clear communication during service calls.
- Demonstrated a commitment to safety by consistently adhering to established protocols and wearing appropriate personal protective equipment during installations and repairs.
Education
No Degree - Aerospace Engineering
Delgado Community College
New Orleans, LA05-2006
High School Diploma -
St Charles Catholic High School
Laplace, LA05-2004
Skills
- Customer engagement
- Small business operations
- Coaching and mentoring
- Inventory management
- Staff management
- Staff leadership
- Employee scheduling
- Business marketing
- Sales expertise
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
C-Spire Presidential Award in Sales
Supervised team of 60 staff members.
Certification
- OSHA Certified
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Timeline
Restaurant Owner-District Nutrition
Self-employed
03.2024 - Current
Sales Lead
Cspire Wireless
10.2022 - 02.2024
Pit Boss
Pearl River Resort
05.2019 - 10.2022
Internet Technician
Cox Communications
01.2017 - 04.2019
No Degree - Aerospace Engineering
Delgado Community College
High School Diploma -
St Charles Catholic High School
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