Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSHUA LAWSON

Metairie,LA

Summary

Knowledgeable and dedicated customer service specialist with extensive experience in tire industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships and growing businesses.

Overview

17
17
years of professional experience

Work History

Customer Service Specialist

Tirehub
07.2018 - Current
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and customer's needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies and procedures ensuring consistency in delivering accurate information to customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Took payment information and other relevant information such as addresses and phone numbers to place orders.

Inside Sales Representative

Goodyear Wholesale
05.2015 - 07.2018
  • Placed customers' orders, answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Worked with outside sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Warehouse Worker/ Tire Delivery Driver

Goodyear Wholesale
08.2014 - 05.2015
  • Loaded delivery vehicles, unloaded 53' trailers, and moved tires to and from storage and production areas.
  • Consistently lifted materials weighing as much as 140 pounds.
  • Safely operated various types of warehouse machinery.
  • Completed cycle counts and monthly inventory.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Warehouse Worker/Warehouse Material Handler

Transtar Industries Inc.
04.2012 - 08.2014
  • Loaded, unloaded, stock, transmission cores, and torques convertors to and from storage and production areas.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Helped maintain an organized stockroom by labeling parts clearly and designating specific areas for different products.

General Service Technician

Tire Kingdom
01.2007 - 04.2012
  • Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
  • Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
  • Increased repeat business through excellent communication skills and developing strong relationships with customers.

Education

No Degree - Industrial Technology

University of Louisiana At Lafayette
Lafayette, LA

High School Diploma -

L.E Rabouin
New Orleans, LA
05.2005

Skills

Good communication skills

Call center experience

CRM Software

Payment Processing

Product Knowledge

Account updating

B2B and AR support

P21 Proficiency

Timeline

Customer Service Specialist

Tirehub
07.2018 - Current

Inside Sales Representative

Goodyear Wholesale
05.2015 - 07.2018

Warehouse Worker/ Tire Delivery Driver

Goodyear Wholesale
08.2014 - 05.2015

Warehouse Worker/Warehouse Material Handler

Transtar Industries Inc.
04.2012 - 08.2014

General Service Technician

Tire Kingdom
01.2007 - 04.2012

No Degree - Industrial Technology

University of Louisiana At Lafayette

High School Diploma -

L.E Rabouin

Similar Profiles

CREATE PROFILE
JOSHUA LAWSON