Joshua Leal
Summary
Skilled in bilingual communication and problem-solving, adept at leading teams and optimizing operations. Demonstrated excellence in customer service and safety procedures achieving significant client trust and operational efficiency.
Overview
4
4
years of professional experience
Work History
Founder
AE Mobile Detail SD
10.2023 - Current
- Maintain car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside and inside vehicle standards.
- Handled customer issues, enabling quick resolutions, and acquired client satisfaction.
- Met with clients, delivering service, and educating on products and service features and packages.
- Maintained relationships with customers and found new ones by providing to their needs and offering appropriate services and packages.
- Boosted marketing, reviewed pricing strategies and expanded services all throughout social media to increase sales revenue.
Packing & Production
Jensen Meat Co.
02.2023 - 07.2024
- Complied with company safety policies and procedures for safe, hygienic operations and sanitation by participating in GMPs.
- Store food properly by following food safety policies and procedures, such as keeping the temperature below 40 Β°F.
- Operated multiple machines proficiently and in compliance with safety standards.
- Regulated machine flow, speed, and temperature; stopped and reset the machine to address malfunctions.
- Kept production lines running smoothly, efficiently, and fast at all times.
- Weighing and measuring items to prevent waste and meet quality standards.
- Carefully packaged finished products and prepared for shipment.
- I was certified to use an automatic pallet jack and know how to operate a hand pallet jack lift.
Door Dash
Self-Employed
11.2022 - 02.2023
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Served customers promptly by successfully collecting and delivering high number of orders.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and trust.
- Immediately addressed problems with customers to keep them updated with delays.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Driver & Crew Member
San Diego Premier Party Rentals
04.2021 - 01.2023
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with customers to provide order updates and confirm delivery drop-off.
Office Assistant
MC Tax Solutions
03.2021 - 04.2021
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Scheduled and coordinated clients appointments for office staff members.
- Processed payments, made change, and provided receipts.
- Input data into spreadsheets and databases.
- Maintain office of operation and kept office stocked with needed supplies to operate smoothly.
Education
πππ₯πππ«
Center For Employment Training (CET)
High School Diploma -
San Ysidro High School
Skills
- Bilingual
- Team leadership
- Marketing
- Customer service
- Problem solving
- Warehouse safety
- Pallet jack operation
- Retail store support
Languages
- English
- Spanish (Primary)
Timeline
Founder
AE Mobile Detail SD
10.2023 - Current
Packing & Production
Jensen Meat Co.
02.2023 - 07.2024
Door Dash
Self-Employed
11.2022 - 02.2023
Driver & Crew Member
San Diego Premier Party Rentals
04.2021 - 01.2023
Office Assistant
MC Tax Solutions
03.2021 - 04.2021
πππ₯πππ«
Center For Employment Training (CET)
High School Diploma -
San Ysidro High School
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