Joshua Lee
Lacey,WA
Summary
Talented professional, knowledgeable leader, and dedicated problem solver. Brings valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs, and improvements. Highly effective at problem solving and decision making.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Field Service Technician
Stryker
05.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
Help Desk / IT Coordinator
South Sound Parent To Parent
08.2022 - 12.2022
- Diagnosed and repaired computer hardware and network systems.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Reduced costs of laptops and monitors by negotiating agreements strategically.
- Activated accounts for clients interested in new services.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Closely collaborated with project members to identify and quickly address problems.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
- Investigated and corrected or escalated project problems.
- Built and utilized reporting systems to keep customers and management in loop with latest information.
USPS City Carrier Assistant
USPS
02.2021 - 08.2022
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Planned and cased mail in sequence of delivery for designated route.
- Distributed mail on foot to residences and businesses, delivering to approximately 600 customers per shift.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Explained mail regulations, policies or procedures to postal customers.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Operated vehicles and equipment to transport packages and mail pieces.
Soft-lines Supervisor
AAFES
05.2020 - 01.2021
- Delegated daily tasks to over 7 employees to provide development opportunities.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Resolved customers and associate's problems, improved operations and provided exceptional client support.
Customer Experience Associate for PowerZone
AAFES
07.2019 - 05.2020
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Trained staff on operating procedures and company services.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests for products, services and company information.
- Surpassed sales goals through implementation of effective marketing strategies.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Laborer
Madigan Express
02.2019 - 07.2019
- Worked alongside team to accomplish work goals according to schedule.
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Managed loading and unloading of routine, shipments, maintaining organized and secure materials to minimize damage.
- Updated logs and reported on job progress.
- Loaded, unloaded and moved material to and from storage and production areas.
- Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Server
Kabuki Japanese Restaurant
09.2014 - 01.2015
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Checked identification to enforce age regulations for alcoholic beverages.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Education
No Degree -
University of Mississippi
University, MSHigh School Diploma -
Richmond Hill High School
Richmond Hill, GA05.2009
Skills
- Microsoft Certification
- Microsoft 365 Azure Administrator
- Interpersonal Skills
- Time Management
- Bilingual - Korean
- Resolving Problems and Incidents
- Service Schedule Coordination
- Tracking and Documentation
- Hardware and Software Repair
- Information Technology
- Troubleshooting Skills
- Communication
- Operating Systems
- Active Directory
Certification
Microsoft 365
Comptia A+
Currently working on CWNA
HOBBIES
Building computers
Working with Technology
Languages
Korean
Native or Bilingual
Reference
Jamie Kroeger
Associate Field Service Manager
Stryker
jamie.kroeger@stryker.com
(206)218-8487
Antonio Cortes
Amazon AWS Assistant
AWS
(360) 789-2514
Ryan Hollenbeck
Acting Post Master
USPS
(757) 921-1240
Cory A.
PowerZone Supervisor
AAFES
(253) 448-0880
Timeline
Field Service Technician
Stryker
05.2023 - Current
Help Desk / IT Coordinator
South Sound Parent To Parent
08.2022 - 12.2022
USPS City Carrier Assistant
USPS
02.2021 - 08.2022
Soft-lines Supervisor
AAFES
05.2020 - 01.2021
Customer Experience Associate for PowerZone
AAFES
07.2019 - 05.2020
Laborer
Madigan Express
02.2019 - 07.2019
Server
Kabuki Japanese Restaurant
09.2014 - 01.2015
No Degree -
University of Mississippi
High School Diploma -
Richmond Hill High School