Driven Customer Support Representative with over 10 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
15
years of professional experience
1
Certification
Work History
Kilgore Industries, LP
Apprentice Plumber
01.2024 - 12.2024
Job overview
Assisted licensed plumbers in installation and repair of plumbing systems.
Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
Rubio Monocoat USA LLC
Warehouse Packaging
12.2022 - 12.2023
Job overview
Reduced returns due to damaged goods through thorough inspection of products before packaging them securely.
Ensured accuracy in order fulfillment by carefully picking items according to pick lists.
Streamlined workflow by assembling boxes and prepping materials ahead of time.
Contributed to team success by consistently meeting or exceeding daily production quotas.
Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Assisted in training new packagers on standard operating procedures, helping maintain overall team effectiveness.
Assisted with inventory management, conducting regular audits for accurate stock levels.
Compared shipment contents with orders to confirm accuracy.
Expedited shipping process with proper documentation, preparing packages for carrier pickup.
Increased warehouse efficiency by organizing and maintaining a clean and orderly work area.
Collaborated with team members to complete large orders within tight deadlines.
Reduced errors in packaging by double-checking items for quality and correct labeling.
Webster Plumbing
Apprentice Plumber
01.2021 - 01.2022
Job overview
Assisted licensed plumbers in installation and repair of plumbing systems.
Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
Texas Quality Services LLC
Apprentice Plumber
09.2020 - 12.2020
Job overview
Assisted licensed plumbers in installation and repair of plumbing systems.
Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
Panera Bread, Bee Cave, TX
Associate / Cook
01.2020 - 03.2020
Job overview
Prepared ingredients and dishes to maintain smooth kitchen operations.
Improved food presentation by arranging dishes attractively.
Ensured cleanliness of kitchen, adhering to health regulations.
Collaborated with team to streamline service during peak hours.
Maintained inventory of supplies to avoid shortages.
Cleaned cooking stations to ensure a safe and hygienic environment.
Monitored food storage and ensured compliance with safety standards.
Lake Travis Independent Living, Lakeway, TX
Line Cook
08.2019 - 01.2020
Job overview
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Prepared and cooked full course meals based on restaurant recipes and specifications.
Prepared food items such as meats, poultry, and fish for frying purposes.
Plated and presented all dishes to match established restaurant standards.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Checked food temperature regularly to verify proper cooking and safety.
Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Increased kitchen productivity by keeping tools organized for easy access when needed.
Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Boosted employee morale through positive attitude, willingness to assist others when needed.
Paleface Grocery, Spicewood, TX
Cook, Night Kitchen Manager
05.2019 - 08.2019
Job overview
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared food items in compliance with recipes and portioning control guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Communicated closely with servers to fully understand special orders for customers.
Wild Restaurant & Bar, Bee Cave, TX
Line Cook
09.2018 - 01.2019
Job overview
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Prepared and cooked full course meals based on restaurant recipes and specifications.
Prepared food items such as meats, poultry, and fish for frying purposes.
Plated and presented all dishes to match established restaurant standards.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Checked food temperature regularly to verify proper cooking and safety.
Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Increased kitchen productivity by keeping tools organized for easy access when needed.
Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Boosted employee morale through positive attitude, willingness to assist others when needed.
SAP Home Repair Services, Georgetown, TX
Plumbing Repair Service Technician
10.2018 - 12.2018
Job overview
Enhanced customer satisfaction by performing routine maintenance and repairs.
Conducted diagnostic tests to identify mechanical issues and ensure optimal performance.
Improved service efficiency by collaborating with team to implement streamlined processes.
Repaired equipment components for enhanced functionality and reliability.
Maintained inventory records to prevent shortages and ensure timely availability of parts.
Provided technical support to clients, resolving issues to maintain high satisfaction.
Increased operational efficiency by updating service logs and documentation.
Troubleshot complex mechanical problems, providing solutions to minimize downtime.
Assisted in training new technicians to maintain high service standards.
Coordinated with suppliers to ensure timely delivery of necessary parts and materials.
Enhanced equipment performance with regular inspections and preventive maintenance.
Inspected equipment for safety compliance, ensuring adherence to regulations.
Improved response times by managing service requests and scheduling priorities.
Consulted with clients to understand service needs and tailored solutions.
Diagnosed equipment failures, implementing repairs to restore functionality.
Enhanced client relations by providing detailed service reports and recommendations.
Completed service calls efficiently, ensuring high customer satisfaction.
Utilized technical expertise to address challenging repair tasks and maintain standards.
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Increased customer satisfaction by providing timely and efficient service for various technical issues.
Omni Barton Creek Resort & Spa, Spicewood, TX
Production Cook
09.2017 - 07.2018
Job overview
Collaborated with team members to meet daily production goals and deadlines.
Plated finished foods, added garnish for aesthetic purposes and handed plates to servers for distribution to customers.
Observed food safety, proper cleaning and good hygiene practices to prevent food-borne illnesses.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prepared food items such as meats, poultry, and fish for frying purposes.
Prepared ingredients ahead of time to promote efficiency in dish garnishing.
Packaged takeout orders in proper containers and bagged up for customers.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Safely operated all kitchen equipment to avoid job injuries and mishaps.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Handled portion control activities according to specified instructions provided by chef.
Unloaded food supplies from distributor trucks to efficiently organize inventory.
Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
Portioned out food and measured ingredients properly to prepare recipes.
Developed process that reduced waste and improved supply turnover.
Managed relationships and negotiating prices with vendors for ingredients and equipment.
Maintained a clean and sanitary work environment, ensuring compliance with health regulations.
Prepped ingredients efficiently, reducing overall preparation time for meal assembly.
Consistently met or exceeded company performance metrics related to productivity, food quality, and customer satisfaction.
Utilized various types of commercial kitchen equipment proficiently, maintaining safety standards at all times.
Enhanced food quality by adhering to strict recipe guidelines and using fresh ingredients.
Improved customer satisfaction by consistently producing high-quality meals in a timely manner.
Adjusted recipes as needed for dietary restrictions or special requests, accommodating diverse customer needs.
Monitored cooking temperatures to ensure consistent results and prevent overcooking or undercooking of dishes.
Ensured proper food handling techniques were followed to minimize the risk of contamination or spoilage.
Demonstrated flexibility in adapting to changing menu requirements or production schedules as necessary.
Contributed positively to workplace morale by maintaining a professional demeanor and proactive communication style during challenging situations.
Spicewood Plumbing, Spicewood, TX
Apprentice Plumber
02.2017 - 06.2017
Job overview
Assisted licensed plumbers in installation and repair of plumbing systems.
Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
Followed safety practices and procedures to reduce on-site risks.
Installed plumbing systems and fixtures in residential and commercial properties.
Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
Installed valves, hangers, supports, and flanges inside piping systems.
Fabricated, repaired and maintained diverse piping systems according to project specifications.
Demonstrated adaptability in various work environments, from residential to commercial projects, successfully meeting diverse client needs.
Increased overall work quality by regularly collaborating with colleagues to share knowledge and expertise in specialized areas of plumbing practice.
Selected type and size of piping required for each project.
Enhanced team productivity by assisting with the installation of pipes and fixtures for commercial projects.
Supported senior plumbers in large-scale installations, leading to timely project completions and client satisfaction.
Ensured safe working environment by strictly adhering to safety protocols and regulations.
Minimized potential hazards by promptly addressing identified safety concerns throughout the course of daily tasks.
Safeguarded customer property from damage during repairs or installations through diligent care and attention to detail around worksites.
Independently worked on projects, while offering process coordination and cooperation with other teams.
Improved client satisfaction by efficiently diagnosing and repairing plumbing issues.
Reduced callback rates by performing thorough quality checks on completed work before leaving job sites.
Pennington’s Plumbing LLC, Spicewood, TX
Apprentice Plumber
05.2016 - 01.2017
Job overview
Assisted licensed plumbers in installation and repair of plumbing systems.
Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
Followed safety practices and procedures to reduce on-site risks.
Installed plumbing systems and fixtures in residential and commercial properties.
Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
Installed valves, hangers, supports, and flanges inside piping systems.
Fabricated, repaired and maintained diverse piping systems according to project specifications.
Demonstrated adaptability in various work environments, from residential to commercial projects, successfully meeting diverse client needs.
Increased overall work quality by regularly collaborating with colleagues to share knowledge and expertise in specialized areas of plumbing practice.
Selected type and size of piping required for each project.
Enhanced team productivity by assisting with the installation of pipes and fixtures for commercial projects.
Supported senior plumbers in large-scale installations, leading to timely project completions and client satisfaction.
Ensured safe working environment by strictly adhering to safety protocols and regulations.
Safeguarded customer property from damage during repairs or installations through diligent care and attention to detail around worksites.
Independently worked on projects, while offering process coordination and cooperation with other teams.
Improved client satisfaction by efficiently diagnosing and repairing plumbing issues.
Reduced callback rates by performing thorough quality checks on completed work before leaving job sites.
Spicewood General Store, Spicewood TX
Line cook / PM Kitchen Manager
01.2015 - 04.2015
Job overview
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Prepared and cooked full course meals based on restaurant recipes and specifications.
Prepared food items such as meats, poultry, and fish for frying purposes.
Plated and presented all dishes to match established restaurant standards.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Checked food temperature regularly to verify proper cooking and safety.
Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Increased kitchen productivity by keeping tools organized for easy access when needed.
Boosted employee morale through positive attitude, willingness to assist others when needed.
Horseshoe Bay Resort, Horseshoe Bay, TX
Steward / Line Cook / Banquet Cook
05.2014 - 12.2014
Job overview
Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
Maintained swift pace of work to meet business demands for cleaning and supplies storage.
Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
Stepped into additional roles during busy times to boost coverage of important stations.
Effectively communicated with team members regarding meal orders or special requests from passengers for streamlined service delivery.
Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
Addressed and resolved spills in dining areas and provided polite guidance around hazards.
Checked recycling cans, removed garbage and put recyclables in correct bin.
Collaborated with kitchen staff to ensure dietary restrictions were met, creating personalized meals when necessary.
Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
Displayed strong attention to detail when setting tables according to established guidelines and event themes.
Conducted regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.
Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
Documented kitchen inventory by reviewing stock and counting items.
Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Enhanced guest dining experience with prompt and courteous service.
Participated in regular staff meetings to discuss improvements in operations and guest service strategies.
Zinger’s Sports Bar & Grill, Bee Cave, TX
Line Cook
04.2012 - 01.2014
Job overview
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Prepared and cooked full course meals based on restaurant recipes and specifications.
Prepared food items such as meats, poultry, and fish for frying purposes.
Plated and presented all dishes to match established restaurant standards.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Checked food temperature regularly to verify proper cooking and safety.
Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Boosted employee morale through positive attitude, willingness to assist others when needed.
Iron Cactus Mexican Grill & Margarita Bar, Bee Cave, TX
Line Cook
04.2012 - 01.2014
Job overview
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Prepared and cooked full course meals based on restaurant recipes and specifications.
Prepared food items such as meats, poultry, and fish for frying purposes.
Plated and presented all dishes to match established restaurant standards.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Checked food temperature regularly to verify proper cooking and safety.
Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Walmart
Cart Pusher / Lead Cart Pusher
01.2011 - 06.2011
Job overview
Organized shopping carts in parking lot to ensure orderly appearance and ease of access for customers.
Retrieved carts from parking lot to maintain availability for shoppers.
Maintained cleanliness of cart storage area for improved customer experience.
Assisted customers with heavy items, enhancing satisfaction and loyalty.
Monitored lot for stray carts to prevent damage to vehicles and property.
Delivered exceptional service by responding promptly to customer inquiries.
Improved store efficiency by regularly restocking cart supplies.
Ensured safety by removing obstacles from cart paths.
Facilitated smoother shopping experiences by organizing carts at store entrances.
Supported team by assisting with general store maintenance tasks.
Enhanced customer safety by quickly addressing cart-related hazards.
Contributed to positive store image by maintaining neatness of cart areas.
Provided assistance to customers needing help with cart retrieval.
Kept cart areas free of debris to promote a welcoming environment.
Reduced potential accidents by promptly retrieving carts from parking lot.
Enhanced shopping convenience by ensuring carts were readily available.
Played key role in customer satisfaction by maintaining organized cart stations.
Ilsa’s Kitchen
Dishwasher - Line Cook
04.2010 - 12.2010
Job overview
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Followed supervisor instructions to complete tasks on time.
Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
Stepped into additional roles during busy times to boost coverage of important stations.
Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.