Joshua Portillo

Work History

Trust Print Shop

03.2021 - Current

Manage active pool of orders, assist with compiling various files and information into active accounts.
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Oversaw new business development and customer servicing.
Liaised between account holders and various departments.
Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
Listened attentively to client request, feedback, and worked with production team to insure goals can be achieved successfully.

Domeo Construction

05.2019 - 01.2021

Managed project budget, and schedule for multiple tiers of projects at once varying from bid totals of $1K - $900K.
Reviewed, and verified subcontractor bid estimates to ensure consistency with project scope.
Reviewed, logged, and approved project invoices from subcontractors / vendors to ensure accurate billing.
Attended / scheduled weekly meetings to coordinate with construction team, internal operations, and clients to review proposals and project timelines.
Utilized multiple web-based tools, and software programs to promote project efficiency.
Reviewed workmanship quality on-site to ensure completion of scope, reflection of construction documents, and design intent.
Generated solutions to maintain project progress, and streamline efficiency.
Identified resources required to meet project goals, and set objectives for varying checkpoints.
Maintained open flow of communication across broad spectrum of internal / external team members, and wide range of clients.

Dennett Construction

05.2018 - 05.2019

Reviewed construction documents, sent bid packages, and maintained active communication with subcontractors / vendors to generate accurate pricing.
Managed estimating operations for multiple projects at once with varying deadlines.
Attended meetings with ownership, and design team to ensure accurate pricing of work scope for projects varying in size.
Created, and formatted construction proposals, compiled estimates / work orders, and generated financial comparisons through Excel for client review.

West Elm

07.2017 - 05.2018

Coordinated deliveries for all store inventory, online customer orders, processed inventory, and maintained log of all incoming and outgoing shipments.
Served in leadership role to sales associates by quickly locating items, and ensuring productive sales capture.
Maintained active communication with diverse client base, distribution hub, and internal team via phone / email for order placement, updates, and fulfillment.
Worked through multiple digital platforms to help clients find solutions to order complications.
Assisted as needed to maintain general store operations, opened and closed store as key holder and floor manager to guarantee smooth daily operations.

The Projects Group

04.2015 - 04.2017

Oversaw multiple tenant finish-outs, and improvement projects throughout Sundance Square, within Bass company buildings in downtown Fort Worth.
Facilitated collaboration through conference calls with architects, engineers, and consultants to meet client's specific requirements, and deadlines.
Maintained and updated: project logs, agendas, meeting minutes, budgets, schedule and general action items for multiple projects at once.
Conducted construction site visits to review consultant, and contractor claims.
Confirmed progress aligned with owner approval, and conducted inspection for final punch-list approval.