Joshua Lee Johnson
Austin,TX
Summary
- Results-oriented hospitality professional with over 5 years of experience in operations, sales management, event coordination, and revenue growth. Proven track record as a Sales Manager and Event Manager, leading teams to achieve profitability and deliver exceptional guest experiences. Skilled in P&L forecasting, sales strategy, and client retention. Recognized for driving performance, ensuring customer satisfaction, and maintaining sales excellence.
Overview
7
7
years of professional experience
Work History
Sales Manager
Cambria Hotel Austin, Downtown | Uptown
Austin, TX
06.2024 - Current
- Attend two to four networking events per month to represent the hotel, meet potential clients, and gain valuable insight on the local market demands.
- Amassed over $600,000.00 in revenue in year one with the CAMBRiA Hotel Uptown.
- Directed weekly BEO meetings to ensure that all department heads were aligned with high expectations for each client.
- Host quarterly events to showcase the F&B program, sleeping rooms, and event space capabilities, while also providing site tours to new and returning clients.
- Utilize the following tools with proficiency: Cvent, Tripleseat, STS Cloud, Choice Advantage, Opera, Hotel Planner, and Toast.
- Meeting and exceeding weekly outreach goals through cold calls and site visits.
- Built foundational relationships with new clients, and focused heavily on the retainment of future business.
EVENT OPERATIONS MANAGER
Bangers Sausage House and Beer Garden
Austin, TX
01.2023 - 06.2023
- Developed the beverage program at a 17% pour cost for new catering department
- Coordinated BEO development and floor plans via Prismm and Tripleseat
- Supervised teams of 30+ employees to execute operations with buyouts reaching upwards to $120k in gross revenue
- Liaison for clients once passed on from the sales department, handled conflict resolution
ASSISTANT GENERAL MANAGER
Codependent Coffee + Cocktails
01.2022 - 01.2023
- Forecasting P+L with consistent 5-7% Net profit goals
- Reduced labor cost by 5% and Liquor cost by 2% through cost control measures
- Created service SOPs for staff and monitored performance aligned within company core values
- Spearheaded leadership team consisted of service manager, bar manager, barista manager, and shift leads
RESTAURANT / BANQUET MANAGER
ClubCorp (Invited) - 51 on Madison / University of Texas Club
01.2019 - 01.2022
- Labor cost analysis during slow season
- Staff scheduling and labor optimization specializing in pre-set and re-set operations
- Emphasis on team training programs focusing on service standards, communication, banquet setup
- Held meetings with Director of Operations on bi-weekly basis to talk about BEO's and service standards
Education
Bachelor of Science - International Affairs, concentration in Political Science
FLORIDA STATE UNIVERSITY
Tallahassee, FL01.2019
Skills
- Revenue management
- CRM Management
- Budgeting and Cost Control
- Contract Negotiation
- Vendor and Distribution relations
- Hospitality Management
- Event Planning and Execution
- P&L Analysis
- Client Acquisition
Timeline
Sales Manager
Cambria Hotel Austin, Downtown | Uptown
06.2024 - Current
EVENT OPERATIONS MANAGER
Bangers Sausage House and Beer Garden
01.2023 - 06.2023
ASSISTANT GENERAL MANAGER
Codependent Coffee + Cocktails
01.2022 - 01.2023
RESTAURANT / BANQUET MANAGER
ClubCorp (Invited) - 51 on Madison / University of Texas Club
01.2019 - 01.2022
Bachelor of Science - International Affairs, concentration in Political Science
FLORIDA STATE UNIVERSITY