Joshua Leek
Cleveland,TN
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Chick-fil-A. Proven ability to enhance client satisfaction through effective communication and equipment maintenance. Adaptable and physically fit, consistently ensuring safety and operational efficiency while managing diverse tasks in fast-paced environments. Committed to delivering quality results and fostering positive relationships.
Driven and community-focused individual with strong sense of integrity and dedication to public safety. Possesses foundational knowledge in law enforcement protocols and criminal justice principles, coupled with skills in conflict resolution and effective communication. Committed to making positive impact by ensuring safety and well-being of community.
Law enforcement professional with commitment to protecting public safety and upholding law. Known for reliability, adaptability, and strong sense of duty, contributing to cohesive team environment. Possesses key skills in crisis management and community outreach, ensuring effective collaboration and positive outcomes.
Overview
3
3
years of professional experience
Work History
Lawn Mower
Self Employed
05.2024 - 08.2024
- Operated various lawn care equipment to maintain residential and commercial landscapes.
- Ensured adherence to safety protocols while handling equipment.
- Executed regular maintenance tasks to optimize equipment performance.
- Communicated effectively with clients regarding service expectations and feedback.
- Mowed lawns of residential properties on weekly basis to maintain grass length.
- Removed grass clippings and leaves from property using blower.
- Improved lawn health by performing regular mowing, trimming, and edging tasks.
- Greeted property owners and other individuals on property to maintain friendliness.
- Edged sidewalks, driveways, and landscape features using line trimmer.
- Maintained clean workspaces by properly disposing of debris and clippings after each job.
- Loaded and unloaded mowing equipment at customer locations.
- Obtained feedback from customers to identify areas of improvement.
- Developed and maintained effective working relationships with clients to secure repeat jobs.
- Enhanced customer satisfaction by maintaining a professional appearance and providing timely service.
- Ensured safety during operations by adhering to proper lifting techniques, tool usage, and protective gear requirements.
- Performed minor repairs on mower and other lawn care equipment to maintain working order.
- Removed debris and waste from outdoor areas.
Server
Chick-fil-A
08.2023 - 12.2023
- Provided exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of dining area and kitchen.
- Assisted with accurate order processing and food delivery to customers.
- Collaborated with team members to enhance operational efficiency during peak hours.
- Adapted quickly to changing menus and special requests from guests.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Manager on Duty
D-Bat Chattanooga
09.2021 - 01.2022
- Supervised daily operations, ensuring adherence to company policies and procedures
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Arts - Criminal Justice
Bryan College
Dayton, TN05-2028
Skills
- Flexible and adaptable
- Strong work ethic
- Heavy lifting
- Customer service
- Physically fit
- Equipment safety
- Hand tools
- Safe equipment operation
- Equipment maintenance
Timeline
Lawn Mower
Self Employed
05.2024 - 08.2024
Server
Chick-fil-A
08.2023 - 12.2023
Manager on Duty
D-Bat Chattanooga
09.2021 - 01.2022
Bachelor of Arts - Criminal Justice
Bryan College