Joshua Leonard
Northampton,PA
Summary
Proven leader in enhancing customer experiences and operational efficiency at The Giant Company, adept in problem-solving and multitasking. Trained and mentored teams, boosting service delivery through strategic improvements. Demonstrates exceptional time management and adaptability, and fosters a culture of excellence.
Overview
5
5
years of professional experience
Work History
PFS Facilitator
The Giant Company
11.2021 - Current
- Lead and coordinate front-end operations initiatives to enhance customer experience.
- Train and onboard new employees on best practices and operational standards.
- Analyze performance metrics to identify areas for improvement in service delivery.
- Collaborate with store management to develop strategies for operational efficiency.
- Foster a culture of accountability and excellence among team members.
- Implement company policies and procedures to ensure compliance and consistency.
- Provide ongoing support and coaching to front-end staff.
Sales Lead Keyholder
Journeys Kidz
03.2020 - 10.2021
- Completed store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened and closed store 2-3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
Bachelor of Science - Mathematics
Lehigh University
Bethlehem05-2025
Skills
- Issue clarification
- Problem-solving abilities
- Multitasking
- Time management abilities
- Independent Decision-Making
- Adaptability
- Reliability
Timeline
PFS Facilitator
The Giant Company
11.2021 - Current
Sales Lead Keyholder
Journeys Kidz
03.2020 - 10.2021
Bachelor of Science - Mathematics
Lehigh University
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