Emily Antos
Johnstown,NY
Summary
Efficient Client Service Assistant known for productivity and completing tasks with speed and accuracy. Skilled in client communication, problem-solving, and time management which enable delivery of outstanding service to clients. Excel at listening and empathy, crucial for understanding client needs and providing tailored services. Committed to maintaining up-to-date knowledge of industry trends to anticipate and address client queries proactively.
Overview
11
11
years of professional experience
Work History
Client Service Assistant
Marshall & Sterling Insurance
Johnstown, NY
12.2022 - Current
- Developed positive relationships with clients through effective communication via phone, email, and in-person meetings.
- Provided technical support to clients regarding product use or troubleshooting.
- Provided excellent customer service to clients by answering inquiries, responding to requests and resolving issues in a timely manner.
- Processed incoming payments accurately and efficiently.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Maintained accurate records and documented client data in company databases.
- Performed administrative tasks such as data entry, filing, and document preparation.
Bank Teller
Community Bank NA
Johnstown, NY
04.2015 - 11.2022
- Researched customer inquires regarding their accounts using internal banking systems.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Welcomed customers and offered pleasant service during entire transaction.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Developed strong relationships with customers to ensure repeat business.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Performed cash handling duties including counting currency, coins and checks.
- Prepared official checks for customer and internal bank needs.
- Balanced teller drawers regularly throughout the day according to established procedures.
Cashier
Tractor Supply Company
Amsterdam, NY
01.2014 - 11.2015
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customer questions and provided store information.
- Answered phone calls to assist customers with questions and orders.
- Used suggestive selling techniques to promote add-on sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Followed company security procedures for handling large sums of money.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customers' questions and provided information on store procedures or policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Helped customers find specific products, answered questions, and offered product advice.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Learned roles of other departments to provide coverage and keep store operational.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Scanned items and checked pricing on cash register for accuracy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Built and maintained productive relationships with employees.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Performed other duties as assigned by management.
- Offered customers carry-out service at completion of transaction.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Worked closely with front-end staff to assist customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
LIBERAL ARTS DEGREE - Liberal Arts
FULTON MONTGOMERY COMMUNITY COLLEGE
Johnstown, NY05-2014
Accomplishments
- Awarded 3 times customer service award at Tractor Supply
- Favorite teller for customers at Community Bank NA only certain customers would come to me
Timeline
Client Service Assistant
Marshall & Sterling Insurance
12.2022 - Current
Bank Teller
Community Bank NA
04.2015 - 11.2022
Cashier
Tractor Supply Company
01.2014 - 11.2015
LIBERAL ARTS DEGREE - Liberal Arts
FULTON MONTGOMERY COMMUNITY COLLEGE
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