Joshua L. Estrada
Compton
Summary
Dynamic KP Senior Site Specialist with extensive EPIC expertise, adept at resolving complex system issues and optimizing workflows. Proven leadership in mentoring teams and executing project plans. Skilled in Microsoft Windows and project management, fostering strong relationships with stakeholders to enhance operational efficiency. Committed to driving successful implementations and user training.
Overview
24
24
years of professional experience
Work History
KP Senior Site Specialist/Supervisor
Kaiser Permanente
Downey
11.2015 - Current
- Responsible for providing both Inpatient and Ambulatory EPIC expertise and support to my team and customers exclusively for the Kaiser Downey Service Area.
- Supervises & Takes the lead on in resolving complex system issues, partnering w/Reg’l App Coordinators, when appropriate, & tracking to ensure issue is resolved.
- Handles the majority of the system/workflow issues, escalating very little to higher levels of expertise.
- Tracks root causes of complex issues & transfers this knowledge to other KP HealthConnect team members.
- Supervised various roles on a team and Team Coordinator.. Mentoring 8 team members in issue troubleshooting complex issues.
- Leverages Epic Proficiency &/or workflow knowledge to identify new & effective ways to optimize user skills or operational workflows.
- Develops & executes project plans related to implementation of new functionality.
- Utilizes Project Management expertise to coach others in the development & execution of project plans.
- Provides leadership in & partners w/operational leaders & other key stakeholders to plan, implement & optimize usage of new KP HealthConnect apps, enhancements or workflows.
- Consults w/app users to enhance app skill & efficiency.
- Communicates app enhancements & new functionality as well as optimizes usage via coaching, providing system demos, developing & delivering presentations & job aides,1-on-1 training &/or participating in classroom training.
- Provides command center, on site, & remote end user support during system go lives & annual app upgrades.
- Develops & maintains strong working relationships with Managers, Physician Leaders & KP HealthConnect app users in primary assigned Depts.
- As augmentation to the KP HealthConnect Site Leader and Supervisor provide leadership to members of the KP HealthConnect Site Team, including tasks such as creating staff schedules, assigning work, addressing sick calls & schedule changes,overseeing Dept workflow, coaching staff, managing projects, interfacing w/key clients, addressing customer service escalation items & attending medical center committee meetings to represent the Site Leader.
- Presents info independently to Sr. Leadership across southern California.
- Works independently as key coordinator/project Managers in working w/Dept Managers KP-IT & members of the Reg’l SCAL KP HealthConnect app teams in planning & coordinating all activities related to KP HealthConnect app configuration & equipment set up & testing to ensure successful opening of new hospitals, MOBs, modules, Depts or units.
- Uses KP HealthConnect app & workflow expertise to enhance smooth transition to new processes or app implementations.
- Demonstrates & applies expertise in operational workflows related to KP HealthConnect.
Long Term Support / Site Support Specialist (PM1)
Kaiser Permanente
Bellflower
05.2009 - 11.2015
- Responsible for providing both Inpatient and Ambulatory EPIC support exclusively for the Kaiser Downey Service Area.
- Sole responsibility for various departments and outlining Medical Office Buildings (MOB).
- Responsible for training, coaching, mentoring and issue resolution to KP Health Connect users, which are comprised of all SCAL physicians, managers, and clinical, technical and clerical staff.
- Responsible for resolving complex system issues, partnering with Regional Application Coordinators, when appropriate, and tracking to ensure issue is resolved.
- Deploy and support new EPIC modules, enhancements and updates.
- As the Lead MAC Coordinator for my team, I’m heavily involved in all departmental MAC activities (MACS) and responsible for any - Moves Adds or Changes.
- Also, responsible for training and mentoring new Long-Term Support employees.
- For trouble shooting issues we primarily use an application called Remedy to submit and track issues reported by end-users or identified by me.
- We also use a remote accessing tool to gain control of end-user PCs to quickly triage issues.
- Also, consult with application users to enhance application skill and efficiency.
Senior Analyst
Kaiser Permanente
Pasadena
01.2007 - 05.2009
- Responsible for supporting staff, as an expert on Inpatient and Outpatient workflows for two years.
- Also have supervised staff, particularly on the Inpatient side, gaining a lot of experience, maintaining proficiency in multiple KP Healthconnect applications.
- Supported the Site deployment as Team Lead, Application Coordinators, and Deployment Consultants to ensure the successful on-schedule completion of all site-related deployment activities.
- Supported activities for which the Deployment Analyst II was responsible for which included but was not limited to: Developing user lists; username, security class, user rules, NUIDs.
- Managing the project work plan in conjunction with the Team Lead.
- Also, supported various EPIC applications working in several health care facilities in the southern California area.
- To add, took part in disseminating necessary regional policies and procedures.
- Generating workflow diagrams using Visio.
- Also was Responsible for taking meeting minutes and tracking action items.
- Assisted in the testing phases prior to deployment.
- Conducted product demonstrations.
- Facilitated deployment activities to ensure site preparedness for implementation.
- Also, provided direct support to clinicians and staff during go-live.
- Assisted in the identification of key healthcare redesign business issues also.
Product Manage/Technical Engineer
H.E. Entertainment
Lakewood
05.2002 - 01.2007
- Responsible for creating and designing all types of graphic artwork for special projects and audio recordings.
- Complete manufacturing of multimedia products, using various industry standard software programs, such as Adobe Photoshop and Adobe Illustrator.
- Coordinating projects and supervision of staff.
- This included working on HP systems and micro boards products.
- Also, responsible for performing technical work on Computer Systems (PC’s as well as Macintosh).
- In addition, updated PC/Server/Routers as well.
Technical Assistant/Tutor
Hampton University
Hampton
01.2003 - 05.2006
- Responsible for performing technical work on computers which included Networking and Integrated systems.
- Also responsible for troubleshooting computer systems.
- Network Administration: Assigned trustee rights, created users and login scripts, installed operating systems (Microsoft XP etc…), work stations and print server, and administered security right.
- System Troubleshooting: Consulted with program managers to troubleshoot systems (windows XP, Windows 2000 and UNIX systems) in 4 departments, working on a TCP/IP environment.
- Microsoft Windows OS desktop install and configuration, Ghost, TCP/IP, and MS Office Suite.
- Also, took part in Tutoring and assisting students with Microsoft Office software.
Education
Pursuing Masters Degree - Business Administration
University of Southern California
Los Angeles, CA01.2026
Bachelor of Science Degree - Computer Information Systems
Hampton University
Hampton, VA05.2006
Skills
- Microsoft Windows 10
- Linux
- Android
- Apple iOS
- Macintosh OS
- Java
- Python
- Visual Basic
- C
- Rational Rose
- Requisite Pro
- EPIC Systems
- EPIC Admin Text
- EPIC SWTD
- EPIC Sandbox
- EPIC Production
- EPIC Playground
- Tapestry
- Home Health
- Op-Time
- Beacon Implementation for Oncology
- Inpatient
- Ambulatory
- Microsoft Teams
- Haiku
- Vocera
- Canto
- Zoom
- Lotus Business Applications
- Service-Now
- Tivoli
- PCAnywhere
- Snag-It
- Data Structures
- Computer Networking
- Operating Systems
- Software Engineering
- System Analysis Design
- Management Information Systems
- AI experience
- EPIC Proficient
Volunteer Experience
- Tech Revolution Camp at UCLA, 2023-Present
- Vector 90, STEM Program for Inner City Youth
- Children Striving Together, Mentoring Kids
- Precious Dreams Foundation, LA Chapter Lead
- NBA All-star Game, 2011, Event Coordinator & Talent escort
- Kobe Bryant Camp, 2009-2014, Skills Coach
- Michael Jordan Camp, 2014-2016
- Josh Childress Basketball Camp, 2009-2014, Skills Coach
- Drew League, 2010-2020, Event Coordinator
- Church, 2006-Present, Youth Supervisor/Teacher
Team Projects
- Chemistry Department Website Reconstruction, Reconstruct the existing Chemistry Department website for Hampton University., Microsoft Project, Dream Weaver, Rational Suite, Windows 2000, NT Professional, XP Professional
- Autonomous Vehicle Control System (AVCS), Designed to control autonomous vehicles over a wireless network., Rational Rose, Requisite Pro, Microsoft Project, Windows XP Professional
Timeline
KP Senior Site Specialist/Supervisor
Kaiser Permanente
11.2015 - Current
Long Term Support / Site Support Specialist (PM1)
Kaiser Permanente
05.2009 - 11.2015
Senior Analyst
Kaiser Permanente
01.2007 - 05.2009
Technical Assistant/Tutor
Hampton University
01.2003 - 05.2006
Product Manage/Technical Engineer
H.E. Entertainment
05.2002 - 01.2007
Pursuing Masters Degree - Business Administration
University of Southern California
Bachelor of Science Degree - Computer Information Systems
Hampton University