Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Lewis

Cantonment,FL

Summary

Dynamic professional with a proven track record in customer service and financial transactions, demonstrated during tenure at Tential. Skilled in leveraging customer support and banking knowledge to enhance customer satisfaction and operational efficiency. Excelled in teamwork and collaboration, alongside a remarkable 108 wpm typing speed, driving significant improvements in service delivery and client engagement.

Overview

3
3
years of professional experience

Work History

Member Service Representative

Tential
01.2024 - 08.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.

Delivery Driver

Dominos's Pizza
01.2022 - 01.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Caregiver

Care Staff
01.2022 - 09.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Education

High School Diploma -

Tate High School
Cantonment, FL
05.2017

Skills

Customer Service

Financial Transactions

Customer Support

Credit Union Knowledge

Banking knowledge

Call center experience

Service Recommendations

Teamwork and Collaboration

Computer Skills

Data Entry

108 wpm Typing Speed

Timeline

Member Service Representative

Tential
01.2024 - 08.2024

Delivery Driver

Dominos's Pizza
01.2022 - 01.2023

Caregiver

Care Staff
01.2022 - 09.2022

High School Diploma -

Tate High School
Joshua Lewis