JOSHUA L. HARRIS
Pfafftown,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Bringing top-notch multitasking, organizational, and conflict management skills. Proficient in utilizing customer service best practices and adapt at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Day Supports Paraprofessional
Enrichment Center
Winston-Salem, NC
11.2014 - 08.2015
- Supported student learning objectives through personalized and small group assistance
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Implemented practice exercises and used repetition, which enabled students to grasp new concepts quickly
- Facilitated group sessions and provided one-on-one support
- Relieved classroom teacher during breaks, using Active Treatment to maintain order and structure in classroom
- Planned and executed activities to promote Good Social Behavior, and Cognitive development skills through the use of ADL'S
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered prompt service to prioritize client needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing client concerns, demonstrating empathy, and resolving problems swiftly.
Direct Support Professional
Homecare Solutions LLC.
Winston-Salem, NC
11.2013 - 08.2015
- Worked to improve and enhance patient lives through effective and compassionate care
- Supervised daily activities and provided assistance when needed
- Maintained clean, safe and well-organized patient environment
- Developed rapport to create safe and trusting environment for care
- Administered medication as directed by physician
- Completed entries in log books, journals and care plans to document accurately report patient progress
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
- Planned, prepared and served meals and snacks according to prescribed diets
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Remained alert to problems or health issues of clients and competently responded
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Researched community resources and services to provide accessibility and assistance to clients.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Day Supports Paraprofessional
Creating Opportunities LLC/ Home Care Solutions
Winston-Salem, NC
08.2013 - 08.2015
- Supported student learning objectives through personalized and small group assistance
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security
- Created, prepared and executed plans for activities and lessons daily
- Monitored students on field trips by overseeing various tasks, including roll call and group movement to keep youths safe in public settings
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Implemented practice exercises and used repetition, which enabled students to grasp new concepts quickly
- Performed special tasks such as Life Skills and Safety Awarness as well as ADL'S to help students with special needs learn and grow
- Facilitated group sessions and provided one-on-one support
- Led reading and arts and crafts lessons
- Planned and executed activities to promot Healthy eating habits, Money Management and Social development.
- Delivered prompt service to prioritize client needs.
Security Officer
Allied Universal Security Services
Winston-Salem, NC
06.2022 - Current
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Remained calm, assertive, and mindful to think critically and problem-solve during stressful situations.
- Responded to inquiries from callers seeking information.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Processed customer service orders promptly to increase customer satisfaction.
- Sought ways to improve processes and services provided.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Responded proactively and positively to rapid change.
- Developed and updated databases to handle client data.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Direct Support Professional/ AFL Provider
ResCare
Winston-Salem, NC
09.2011 - 06.2022
- Worked to improve and enhance patient lives through effective and compassionate care
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups
- Completed entries in log books, journals and care plans to document accurately report patient progress
- Maintained clean, safe and well-organized patient environment
- Administered medication as directed by physician
- Entrusted to handle confidential and sensitive situations in professional matter
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Investigated and resolved client inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Behavior Specialist
Lindley Healthcare and Rehabilitation
Clemmons, NC
03.2021 - 03.2022
- Implemented de-escalation protocols when necessary to help keep students safe while managing their challenging behaviors.
- Attended professional development workshops related to best practices in working with special needs populations.
- Assisted in the training of school personnel in effective classroom management techniques and behavior modification strategies.
- Maintained accurate records of assessments, observations, interventions, and other activities related to each student's behavioral plan.
- Advised teachers on how they can modify instructional strategies based on an individual student's strengths and weaknesses.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Developed and updated databases to handle client data.
Education
No Degree - Criminal Justice
Livingstone College
High School Diploma -
Chase High School
Skills
- Care plan assessment
- Community integration
- EMR/EHR
- Patient Assessments
- First Aid and Safety
- Behavioral Management
- State Regulations Knowledge
- Meal Planning and Preparation
- Patient Care
- Alarm monitoring
- General security
- Relationship building and management
- Threat Assessment
- Patrol operations
- Vigilant and watchful
- Detail orientation
Timeline
Security Officer
Allied Universal Security Services
06.2022 - Current
Behavior Specialist
Lindley Healthcare and Rehabilitation
03.2021 - 03.2022
Day Supports Paraprofessional
Enrichment Center
11.2014 - 08.2015
Direct Support Professional
Homecare Solutions LLC.
11.2013 - 08.2015
Day Supports Paraprofessional
Creating Opportunities LLC/ Home Care Solutions
08.2013 - 08.2015
Direct Support Professional/ AFL Provider
ResCare
09.2011 - 06.2022
No Degree - Criminal Justice
Livingstone College
High School Diploma -
Chase High School
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