Joshua Lien
Kechi
Summary
Proven multitasker and team collaborator, I excelled at Bubbas by significantly enhancing customer satisfaction and meeting sales targets. Skilled in POS systems and quality control, my background in event assistance at Aubrey Anne Events, LLC, underscores my strong work ethic and exceptional customer service abilities, achieving seamless event executions.
Overview
3
3
years of professional experience
Work History
Server
Bubbas
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Event Assistant
Aubrey Anne Events, LLC
04.2022 - 07.2022
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
Education
High School Diploma -
Mulvane High School
Mulvane, KS05-2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Task prioritization
- Memory retention
- Team collaboration
- Quality control
Timeline
Server
Bubbas
11.2023 - Current
Event Assistant
Aubrey Anne Events, LLC
04.2022 - 07.2022
High School Diploma -
Mulvane High School
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