Joshua Light
ACT
Bristol,Va
24
years of professional experience
Dynamic and motivated professional seeking to launch a career in IT or land surveying, leveraging a strong foundation in independent IT work and application development. Successfully created two fully functional Windows applications and currently developing a personal website featuring downloadable web applications, showcasing coding expertise and systems design capabilities. Career aspirations include designing tailored applications to meet organizational needs, building and maintaining Cisco networks, and contributing to advancements in missile defense and AI technologies. Certified in CompTIA Security+ with ongoing pursuit of CCNA and other Cisco certifications, demonstrating a commitment to continuous learning and professional growth.
Work History
Fraud Analyst
3 Years 2 Months- Filed fraud claims, unblock credit cards, verify transactions, file credit card transaction disputes.
- switched to other client educate on student loans
- Reason for leaving: Still employed.
Roadside dispatcher
2 Years 4 Months- Secure tow and roadside service for motorists.
- Reason for leaving: Dispute over schedule
customer service rep/retentions specialist
5 Months- Served customers leaving Sprint/TMobile client. Worked to save customers.
- Reason for leaving: Quit, personal reasons.
customer service rep
2 Years 8 Months- Sales
- Customer Service
- Floor support
- Reason For Leaving: Branch shut down
Interviewer
3 Years- Conducted market research surveys via phone
- Reason For Leaving: found other job
Total station Operator
3 Years 4 Months- Ran total station instrument for private business
- Reason For Leaving: Company shut down
survey field Crew Chief, total station operator, rodman
10 Years 5 Months- Ran survey field crews
- Ran total stations
- Cleared brush from right of ways
- Set tripods
- Ran GPS
- Worked pipelines
- Gas wells
- Coal
- Boundary
- Cell Towers
- Reason For Leaving: Shut down of company
Education
Bachelors Degree - Information technology and business administration
Graduated 2014.
Associates Degree - General studies
Graduated 2002.
High School Diploma
Skills
CompTIA Security+ certified
Two semesters of Cisco networking with working knowledge of VLANS
configuring switches and routers
and subnetting
Proficient in Visual Basic and C#
Type around 80 words per minute
Ten plus years experience in field crew land surveying including use of total stations
leveling devices
GPS.
Can use Word
Excel
Access
and Power Point
Understand and am able to use SQL
System analysis and design
multiple years of experience in customer service
Designed multiple functional apps in Microsoft Visual environment
Timeline
Fraud Analyst
ACT
06.2023 - CurrentRead More
Roadside dispatcher
Agero Roadside Assistance
01.2021 - 05.2023Read More
customer service rep/retentions specialist
Teleperformance USA
05.2020 - 10.2020Read More
customer service rep
Sykes Enterprises
01.2017 - 09.2019Read More
Interviewer
Issues & Answers Network
01.2014 - 01.2017Read More
Total station Operator
Prime Line Surveying
02.2013 - 06.2016Read More
survey field Crew Chief, total station operator, rodman
LBL & Associates
06.2002 - 11.2012Read More
Richlands High School
High School Diploma
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Southwest Virginia Community College
Associates Degree from General studies
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Old Dominion University
Bachelors Degree from Information technology and business administration
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