Joshua Likens
Portland,OR
Summary
Seeking a position as a Starbucks Campaign Organizer Intern, I aim to employ robust skills in labor relations, negotiation, and advocacy to advocate for the rights and interests of potential union members, fostering a positive work environment and fair practices.
Overview
8
8
years of professional experience
Work History
Barista/Partner
Starbucks
09.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages, including preparing all items as assigned.
- Maintained calm demeanor during high-volume periods and special events.
- Consistently maintained high cleanliness levels, organization, storage, and sanitation of food and beverage products to ensure quality.
- Operated cash registers to process customer payments.
- Cultivated long-term relationships with existing clients through consistent communication efforts.
- Restocked product displays based on demand and projected sales.
- Operated cash registers accurately and efficiently while ensuring proper money handling procedures were followed.
Fulfillment Center Associate I
Amazon
Dallas, TX
03.2022 - 08.2023
- Received, sorted and processed incoming orders in a timely manner.
- Inspected items for damages prior to shipment.
- Loaded and unloaded pallets with the use of a forklift.
- Packed items into boxes according to customer requirements.
- Reported any discrepancies between orders and shipments to supervisors.
- Maintained accurate records of inventory levels and product codes.
- Assisted in organizing merchandise shelves for optimal storage space utilization.
- Prepared shipping labels with appropriate information for each order.
- Operated various material handling equipment such as scanners, conveyors, lifts.
- Ensured all safety protocols were followed during operations in the warehouse.
- Collaborated with other associates to ensure efficient workflow throughout the day.
- Conducted quality control inspections on outgoing packages before they left the facility.
Bartender/Barista/Server
Snooze an A.M. Eatery
Dallas, TX
01.2019 - 03.2022
- Served as Green Captain, leading sustainability initiatives
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with the POS system.
- Assisted in setting up the bar for the service shift.
- Kept track of all customer orders and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
A.M. Kitchen Manager/Cook
Grand-Cru Hospitality
Portland, OR
06.2016 - 07.2018
- Developed and implemented kitchen policies, procedures, and quality standards.
- Conducted regular staff meetings to discuss menu changes, safety protocols, and performance reviews.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Ensured compliance with all applicable local, state, and federal laws governing food service operations.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Maintained accurate records of food costs, labor costs, waste management, and other related expenses.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Resolved customer complaints in a timely manner while always maintaining a positive attitude towards guests.
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
Education
Bachelor of Science - Healthcare Compliance And Regulation
Arizona State University
Tempe, AZ05-2026
Associates - General Studies
Chemeketa Community College
Salem, Oregon01.2014
Skills
- Leadership and managerial experience
- Excellent problem-solving skills
- Self-motivated and self-directed
- Able to work well in a team or solo proficiently
- Strong cash handling and people skills
- Effective verbal and written communication skills
- Level-headed in high-stress situations
- Quality Assurance
- Punctual and Dependable
References
References available upon request.
Timeline
Barista/Partner
Starbucks
09.2023 - Current
Fulfillment Center Associate I
Amazon
03.2022 - 08.2023
Bartender/Barista/Server
Snooze an A.M. Eatery
01.2019 - 03.2022
A.M. Kitchen Manager/Cook
Grand-Cru Hospitality
06.2016 - 07.2018
Bachelor of Science - Healthcare Compliance And Regulation
Arizona State University
Associates - General Studies
Chemeketa Community College