Summary
Overview
Work History
Education
Skills
Timeline
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JOSHUA LINER

New Iberia,USA

Summary

Dynamic operations leader with a proven track record at disaster management excelling in strategic planning and customer relations. Expert in cost analysis and workforce planning, driving significant revenue growth and enhancing client satisfaction. Adept at fostering high-performing teams and implementing process improvements to optimize operational efficiency.

Competent [Desired Position] with strong background in identifying and capitalizing on business growth opportunities. Proven track record of successfully negotiating partnerships and expanding market presence. Demonstrated ability to lead cross-functional teams and develop strategic business plans.

Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

15
15
years of professional experience

Work History

Business Development Manager/emergency disaster response specialist

Acadiana Waste Services
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Represented company and promoted products at conferences and industry events.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Enhanced the company’s profitability by identifying and eliminating inefficiencies in existing business processes.
  • Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
  • Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
  • Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
  • Optimized operational processes for cost savings, analyzing existing procedures and implementing improvements.

Account Manager

EnviroPro’s
01.2022 - 01.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Increased upsell opportunities with strategic account reviews, identifying and

Contracted Manager for startup operations

DEF Rentals
01.2020 - 01.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.

Compressor Mechanic

Linear Controls
01.2019 - 11.2020
  • Diagnosed and repaired compressor systems to ensure optimal performance and reduce downtime.
  • Conducted routine maintenance on compressors, adhering to safety protocols and operational standards.
  • Collaborated with team members to troubleshoot mechanical issues, improving response time for repairs.
  • Assisted in developing preventative maintenance schedules, enhancing equipment reliability and longevity.
  • Improved overall system performance with thorough inspections and preventive maintenance tasks.
  • Streamlined inventory management by organizing tools and parts, minimizing job delays.
  • Coordinated with vendors to source high-quality replacement parts at cost-effective prices, reducing overall expenses for clients and company alike.
  • Assisted in troubleshooting systemic issues within compressor systems to pinpoint root causes and implement appropriate solutions.

Branch Manager

NTR Rents
01.2018 - 2019
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Complied with regulatory guidelines and requirements.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.

Operations Manager

Event solutions/party central
01.2010 - 01.2017
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Education

High School Diploma -

Vermilion High
Maurice, IA

Skills

  • Team leadership
  • Business development and planning
  • Operations
  • Vendor management
  • Project management
  • Innovation management
  • Growth management

Timeline

Account Manager

EnviroPro’s
01.2022 - 01.2025

Contracted Manager for startup operations

DEF Rentals
01.2020 - 01.2024

Compressor Mechanic

Linear Controls
01.2019 - 11.2020

Branch Manager

NTR Rents
01.2018 - 2019

Operations Manager

Event solutions/party central
01.2010 - 01.2017

Business Development Manager/emergency disaster response specialist

Acadiana Waste Services

High School Diploma -

Vermilion High

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