Joshua Lingenfelter
Dynamic Guest Services Manager with a proven track record at Economart/Cashwise, enhancing customer satisfaction through exceptional service and effective staff training. Skilled in operations management and problem-solving, I implemented process improvements that boosted repeat business and streamlined service delivery, ensuring a reliable and efficient guest experience.
Work History
Senior Networking Engineer
7 Months- Designed and implemented network configurations to enhance performance and reliability.
- Monitored system performance, identifying and resolving issues to ensure optimal functionality.
- Collaborated with cross-functional teams to deploy new networking solutions effectively.
- Conducted maintenance and upgrades on network infrastructure for improved security.
- Monitored system performance to identify potential issues.
- Ensured seamless integration between hardware components and software applications to maximize functionality across networks.
- Managed large-scale projects, ensuring successful implementation of new technologies within budget constraints and deadlines.
- Installed and routed all necessary wiring and networking infastructure,including servers,network hubs and routers.
Guest Services Manager
21 Years 7 Months- Supervised daily operations to enhance customer satisfaction and service quality.
- Trained staff on efficient guest service techniques and company policies.
- Resolved customer complaints promptly, ensuring positive experiences and loyalty.
- Implemented process improvements to streamline service delivery and increase efficiency.
- Attended to customer needs, responding to questions, complaints and escalations.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Monitored staff training, scheduling and shift changes.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
Overnight GM Associate
3 Months- Stocked store shelves and unloaded merchandise.
- Managed inventory control processes to optimize stock levels and reduce costs
Education
Associate of Arts - Computer Network Engineering
I Maintained a 4.0 gpa throughout my college tenure. I Made the National Deans List and graduated second in my class (salutatorian) with honors. I was supposed to graduate with a Bachelors Degree, but there were complications with required credits just before graduation. So i ended up with an AA and an accredited Cisco Systems networking certificate.
Skills
Accomplishments
I’ve been a professional performing musician since I was nine years old playing in literally dozens of different bands of all different styles and genres.In the early 2000’s I Toured extensively all over the country as a professional drummer. One of my bands,”The Red Hour” was signed to Victory Records in 2003. We released our debut EP in 2004 and played on the Vans Warpped Tour. Years Later my band “Whiskey Rebellion” won the Best in the Bakken award in 2016 for favorite local band, as well as two back to back North Dakota Music Awards in 2016 & 2017 as North Dakotas best blues band. In 2014 I released my own solo album, under my own name, where i wrote,preformed and recorded all the parts,on all the instruments myself. It has since garnered a five star rating on Apple music and is available on all streaming platforms. I am still an active musician, playing the drums as well as singing and playing guitar.
Certification
Cisco Systems Computer Networking certificate.