Joshua Lingerfelt
Greensboro,NC
Summary
Proven Customer Solutions Associate at Pra Group Inc, adept in client retention strategies and problem-solving, significantly boosting customer satisfaction. Skilled in multitasking and maintaining composure under pressure, I excel in fast-paced environments, driving operational excellence and surpassing sales targets through exceptional service and attention to detail.
Overview
7
7
years of professional experience
Work History
Customer Solutions Associate
Pra Group Inc
07.2024 - Current
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Increased client retention through personalized attention and proactive problem solving.
Delivery Courier
Amazon
12.2022 - 07.2024
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
Customer Service Representative
S&P Data
07.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
General Manager
Zumiez
08.2019 - 05.2022
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Assistant Manager
Zumiez
10.2017 - 07.2019
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
Bachelor of Science -
Western Piedmont Community College
Morganton, NCSkills
- Complaint resolution
- Client Retention Strategies
- Collections Management
- Customer Service
- Problem-solving skills
- Time Management
- Problem-Solving
- Goal Setting and Achievement
- Account Management
- Attention to Detail
- Calm and Professional Under Pressure
- Multitasking Abilities
Timeline
Customer Solutions Associate
Pra Group Inc
07.2024 - Current
Delivery Courier
Amazon
12.2022 - 07.2024
Customer Service Representative
S&P Data
07.2022 - 11.2022
General Manager
Zumiez
08.2019 - 05.2022
Assistant Manager
Zumiez
10.2017 - 07.2019
Bachelor of Science -
Western Piedmont Community College
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