JOSHUA LOGAN
Kansas City,MO
Summary
Customer Service Representative with 12+ years of experience in improving customer satisfaction and resolving technical issues. Proven ability to enhance user experience through strong interpersonal skills and technical support expertise. Focused on building customer loyalty through effective communication and attentive service.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT
WORLDPAY MERCHANT SERVICES
Cincinnati, Ohio
08.2021 - 06.2025
- Managed bank account updates to ensure efficient batching of daily deposits.
- Provided technical support for customers in software navigation and configuration.
- Documented customer interactions in internal CRM system for future reference.
- Handled emails and documents, effectively supporting merchant inquiries.
- Navigated multiple software applications to complete tasks and retrieve information.
CUSTOMER SERVICE REPRESENTATIVE Feb 2017 - Jul 202
Sutherland Global Services
Houston, Texas
02.2017 - 07.2021
- Delivered excellent service, resulting in first-call resolution for customer complaints.
- Resolved inquiries through effective phone communication with customers.
- Ensured knowledge of company policies and procedures remained current.
- Documented customer interactions accurately within service management system.
- Navigate between multiple software applications to accomplish tasks or access desired information.
CUSTOMER SERVICE REPRESENTATIVE/Technical Support Representative
APAC /Alorica
Houston, Texas
08.2013 - 01.2017
- Resolved technical issues for customers via phone support.
- Provided software troubleshooting on various operating systems and applications.
- Maintained detailed records of customer interactions in a database system.
- Assisted customers with password resets, account recovery, and other IT related tasks.
- Record merchant interactions in the CRM database after every call.
Education
High School Diploma -
Central High School
Kansas City, MO06-1977
Skills
- Technical support
- Software troubleshooting
- Customer relationship management
- CRM documentation
- Account recovery
- Effective communication
References
References available upon request.
Timeline
CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT
WORLDPAY MERCHANT SERVICES
08.2021 - 06.2025
CUSTOMER SERVICE REPRESENTATIVE Feb 2017 - Jul 202
Sutherland Global Services
02.2017 - 07.2021
CUSTOMER SERVICE REPRESENTATIVE/Technical Support Representative
APAC /Alorica
08.2013 - 01.2017
High School Diploma -
Central High School
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